Squamish, Canada
38049 Cleveland Ave
N/A
+1 6048922150
Wheelchair-accessible car park
Exceptional service from teller and bank manager! They truly went above and beyond for me and were part of making an incredibly stressful experience into a great one. Can’t thank them enough!
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Started in September 2020 when I asked to close all my accounts, one if which had a small overdraft and one that had investments. After several phone calls to numerous people I was told they only way to pull my investments and close my account was to have an in person meeting at the local branch who happened to have changed their hours so they were no longer open past 3 pm on week days and closed Saturdays (due to covid). I begged them to allow me to close my accounts through email or phone/zoom to avoid exposing my children since daycare is not an option (2 year waitlist as anyone living here would know). Now months later I am still dealing with this and their head office is now telling me to find someone I know to take a day off work so that I can come in without my kids or just bring them. Even though we have just gone into further health restrictions due to increasing cases of covid nice to see they have me and my families health at the forefront. Thanks scotia, this is exactly why i am leaving as a customer.
It’s unfortunate that for the most part it is people who haven’t got what they wanted sometimes through no fault of anyone else that find the time to leave a review..... My experience at this branch has always been enjoyable and invariably accomplished whatever I came in for. Great job Squamish Scotiabank!!!!
Absolutely horrific service. These women who work here just want to enforce policies designed to protect the bank. They do not give a damn about helping you. DO NOT BANK AT THIS LOCATION.
Horrible and rude staff. Everytime it is an aweful experience here. I have never had one positive experience at this location. Stay away if possible.
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