Stanmore, United Kingdom
93 Stanmore Hill
N/A
+442084497262
I simply could not fault the customer service with this shop. I attended the Cockfosters branch last year and choose a dress for a very special occasion. I hadn't an appointment but because I was early and she was free, there was no problem. Beautiful, beautiful dresses. The lady was both patient and helpful. They offered to store the dress also. During the cornavirus pandemic, I contacted the shop. The owner a very polite gentleman contacted me back almost straight away. I was assured that I could collect the dress or it could remain stored until I wanted the alterations. I choose the latter. Again, when I contacted them the response was instant. I booked the fitting for the following week. I just collect the dress yesterday. The alterations are of top quality and It was a very very reasonable charge. No charge for storage. I will definitely be visiting this shop again, should I have another special occasion. They stock dress that I couldn't find anywhere else. Sincerely, a huge thank you to Charles and Farrah.
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The staff are great. The dresses are beautiful and you are elegant in them wherever you go.
Great service couldn’t have been more helpful and genuinely lovely people. Thank you so much
Extremely rude staff! Both of the owners! Will never ever buy anything from DONNA’s ever again!
Non existent service in this shop. I had been in a couple of years ago and had the same experience as I did today. Never again. I tried on one dress which I felt was too short and asked the assistant if she could show me anything else. Without even looking at me she said “no” and walked away. Granted there were other customers but no need for rudeness. Absolutely awful experience.
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