Steamboat Springs, United States
136 S Lincoln Ave
N/A
+1 9708791828
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
A cluster of unprofessional staff. I call to make massage reservations only a week and a half prior to our visit. Sorry, too early. No reference to when I should call back. I wait three days. This is when the fun starts. The staff first tells me that the day I want to come is completely booked. As I question the process, we discover she is looking at a day that has already past a week ago. So now that we are on the correct day we discuss open massage slots. Communication was not her strong suit because by the end of the booking process she said three different time bookings. I tried to confirm exactly what the times were and she stated 5 and 6. But I was left concerned about her competency so I called today, only a day later mind you, to double check. Sure enough the times previously arranged were wrong and they would have charged us the day of if we showed up and argued the mixup. The new staff rep was equally unhelpful. After trying to explain my predicament and unpleasant experience, she merely offered to remove my reservation and made zero effort to remedy the errors made by previous staff. I can’t help but feel jaded from my entire interaction with this establishment. After waiting so long to get away because we have a newborn and finally enjoy some adult time we are left with this experience. What a bummer. Some places just don’t have a heart and soul.
like
I worked from the old town hot springs today. They have an amazing office area set up with private bikes! I would highly recommend visiting. The facility is extremely clean, with great equipment, and relaxing!
Upon arrival I was rushed through to paying & I did not even know the rules yet. Had I'd known from the second I walked in that this place was all a ruse & there are no refunds, I wouldn't have even bothered wasting everyones time. Strands of hair in my locker, bugs on the floor, absolutely repulsive. I was sick. Not to mention the \warm pool\ offered is cooler than the showers I take daily. That being said; do. not. waste. your. money. here! If catfish were a place, this would be it!
It's a glorified hotel heated pool. Not worth the money, especially during covid. Also they have lots of rules that are illogical and made it difficult to have fun and didn’t make sense. Staff don’t care about you they are rude and won’t tell you the rules till after your horrible experience and you will want to experience other pool areas but you can’t because one person decides to stay there for like two hours while your time is up and you stay in the lukewarm pool that has like 50 people in it. Don’t go there, unless you wanna get hustled.
We had a great time here. I was a little concerned because it was quite warm and Steamboat and I wasn't looking forward to going to a Hot Springs. However I was pleasantly surprised. There are lots of little nooks and crannies 2 relax. The layout is very pleasing and fun, there are pools for all ages. The Climbing Wall and the water slides are lots of fun. This is a great place to spend an entire afternoon
Deli
The best companies in the category 'Deli'