Ward, United States
13652 Hwy 31
N/A
+1 5019415119
These guys are wonderful! I have never had a bad experience with them. They are always on time, even come out on the weekends. I love that it is a family run local business.
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Steve Hester gave us a bid to do a home maintenance job on our log home which was leaking. Terms were agreed to via emails and phone calls. Workers came to do the job, but left after about 4 hours, with job agreed to left unfinished. They had not brought equipment needed to complete the entire job. Left early also because of storm moving in. We expected them to return after the weekend with needed equipment to finish the job. They went ahead and took our check which we had written for the full amount, on good faith that they would return. After several days and messages sent them, we were told by Steve Hester, by messages that the job was finished and they would not be coming back unless we paid more money. Our check had just cleared our bank when he advised us they weren't coming back. They only did less than half the job of removing and replacing caulk on ALL of east side of house. He also accused us of not paying him sales tax of 150, which should not have been charged in the first place for removing and replacing caulk. With job incomplete, he was rude and demanding more up-front money. We paid 1500 and now have to pay someone else to come and do the job right and complete. I would not do business with Steve Hester again. This job was outside of his usual hvac business. But his employee who had previously been here for cleaning out ductwork had obtained the job of leaking log wall repair for Mr Hester to bid on. On that previous hvac ductwork cleaning job, their equipment also was not working properly. The workers on this current job also said they were sent with old damaged ladders which would not reach all the way up to do the job. Beware!
Steve Hester & Son responded to our call for help the same day we called. We had duct work under the house causing so much moisture that the wood floor in a bedroom had totally buckled up 3 to 4 inches. After a complete review of the problem they gave us a quote less than half the amount of the company that installed and maintained the unit. The employees were very pleasant and enjoyable. We also changed our maintenance plan to this company.
These guys are fast professional and courteous. They are also super experienced and do amazing work. Will be a customer for life.
The repair technicians were knowledgeable, prompt, professional, and very knowledgeable. They were able to diagnose the problems and repair them quickly. They answered all of my texts and calls quickly, and they were very patient with my many questions. I highly recommend this company to my friends and family and anyone looking for work to be done right the first time.
Awesome service. Courteous and very professional. Very friendly. You can trust him to get the job done
Called Steve and within the day they were taking care of our AC issues. Very professional and very reasonable.
A.c. quit blowing cold and started freezing up called nick and got the office number got scheduled the technician came for service call never looked in the inside unit put gauges on and threw 5 pound of refrigerant in and left. 300 dollar bill. Next day a.c. still wasn't working called nick once again he said give a couple days if they had to come back out it would cost more money so I decided to go with someone else and the problem was txv valve took around 2 hrs for the problem to be diagnosed repaired and freon replaced. So i called nick and got a very rude voicemail that I'd be happy to share with any customer that reads this or used this company
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