Stockport, United Kingdom
Riverside Development, Mersey St
$$
+441617170473
N/A
Shocking! Have had my Fiat 500 for 5 years now and been on the service plan with Lookers that whole time. Before now not had any issues. But this time there has been a catalogue of errors, starting with them failing to contact us to let us know the annual service & MOT were due. They called an invalid number twice and then gave up! No email or attempt to call the other valid mobile number that they have. Car goes in, they are late to complete the MOT (off site), so I can't pick it up with my husband working away. Get told it will be delivered back home the next day. Then get a phone call the following day to say the car is ready to collect!! An hour later it turns up!! But doesn't end there, it has a scuff/dent on the drivers side wheel arch that wasn't there before. Fare to say we will most definitely not be getting our new car from them.
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They have a good range of KIA cars however the sales team come across as rude and unprofessional. Paid deposit for a car days before picking up as it needed to be prepared. Got there and they had totally different car and the salesmen cheekily said that's the one I chose and what I wanted was sold. I pointed out to the invoice document which had the registration plate number of the correct car and they were embarrassed to even admit their mistake. Up to now I still have issues unresolved with them. Avoid and go elsewhere!!
We're very friendly and answered my questions with no snobbery like you get in other places
As a mobility customer they have always been extremely helpful of my needs, no problem seems to much for them to help with
Good customer service.. comparable service cost to high street chains.
Very busy Dealership where the staff are trying very hard under difficult circumstances, great vibrant atmosphere.
Friendly. Helpful. Not pushy. Easy to deal with and means one less thing to worry about.
Very poor service, wasted our time, phoned up before we went explained that we wanted to sell our car back to them after buying it off them 2 years ago and how much would they give us for it he said he'd make an appointment as he would need to view the car I explained I was coming down from Wigan so would be in a few days so made the appointment then we turned up to the appointment the person we was seeing was Craig who acted like he didn't even know we was coming didn't give us any time didn't look at the car just went we're not buying at the minute sorry and sent us away! So annoyed why wouldn't we be told this on the phone, would not recomend this company and would never return!
Deli
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