Stone, United Kingdom
Dukes Court, 7-8 Newcastle St
N/A
+44 1785825501
Dukes Baliffs Ltd company are not complying to the law and legislation of the UK. First of all they don't ask you for an income and expenditure and deny that they must ask a claimaint. Next of all they give you a hand written letter from the manager saying that it is correct procedure to ask you for income info. Next they ring you and say you need to keep up with the payment plan and can't accept income and expenditure, when you've got no money they ask you if you are receiving Employment Support Allowance of Personal Independence Payment because of your disability as you can give them this money. I sent this company an email showing my disability and Dukes Bailiffs Ltd just ignored the message but when I rang up said they wanted more info for my disability. I then rang up again and I was told that I was not keeping up with the payment plan and the contract would be passed on. 0 stars
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The advisers are very forceful, threatening and generally horrible to deal with. When calling to get help and discuss paying what is owed they are very u helpful and make the whole process so much worse than it needs to be. While stressing about debt the last thing we need is to hear threats from advisers who just want you to pay as much as possible, they do not care one bit and make customers feel uncomfortable. Being in debt is stressful enough without squeezing customers for the little that they have and using bailiffs as a way to scare people into paying.
This company and there Agents believe that they are above the law There agent intimated that he was a Police Officer dressed so as to imply that he was. Threatens and rude and mindful that it was not recoded on the camera he was wearing The staff are generally rude and in helpful. This was just my opinion and I have complained to the reverent agencies
Had a 30 day break as suggested by a charity step change. Dukes agreed to this. Before the 3p days were complete, a payment plan was arranged and adhered to. Came home to a 'hand delivered' threatening letter. Absolute disgusting bully boys.
Live chat with Isaac today to resolve a debt and just want to say how easy and non stressful it was my problem was resolved within half hour and I am very happy with the service provided. Thankyou so much:) x
Deli
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