Stonehouse, United Kingdom
Quedgeley Trading Estate East, Haresfield
N/A
+441452729119
You should look out for pedestrians. You cant just do what ever you want, when performing a manuevor you have to look out for people. Also get off your phone pe68 ...
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Friendly, family run business within a huge European network offering timed deliveries of pallets.
Well so far this has been an awful experience. I booked the day off work for my delivery, on Tuesday. No delivery! I called and apparently the driver was doing collections instead of his delivery's due to bad communication. I said OK well mistakes have been made what do we do now the guy on the end of the phone agreed for my delivery which just happens to be a massive 6 cylinder engine, to be left outside my garage the next day. Again no delivery!!! Again I call on the phone for half hour with no answer so I decided to get a lift off a friend to the depot, still on the phone. Get there 28 minutes later still no answer. Went to the office two people doing absolutely f all. Apparently my engine wasn't even sent out the second time. So it's to late now will have to be tomorrow to say the least at this point I'm fuming. What awful customer service!!
the phone number diverts to a mobile which is turned off. not helpful
On a day when the country's experiencing the coldest March on record & the forecast reporting heavy snow, Steve Thorpe, Commercial Director was there manning the phones having reduced staffing levels today to a minimum in respect & care for their teams - concerned for their safety. Praise & trust for his teams - their professionalism & procedures enabled him to pick up the baton & call me back within 10 mins to confirm that my delivery had indeed been despatched & should be with me around noon - though probably a little later given the current state of the roads! Excellent - thank you!
really impressed by my delivery today. The driver couldn't have done more to ensure my large pallet was delivered safely, even thought road is difficult to reach by larger vehicles. Thanks very much mr delivery driver!
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