Gillingham, United Kingdom
189A High St
N/A
+441634580066
Poor aftercare experience while purchasing a property in Forysth Court, ME7 post code. Dirk and team will not help the buying process once initial figures have been agreed, which is unlike any other agent I have dealt with. First after accepting my offer on the house in writing, verifying my deposit & mortgage in principle, he refused to take the property off the market until I had a survey booked. Most lenders won't instruct a survey until the affordability checks are in complete which can take weeks. I explained this to Dirk and he refused to put it under offer publicly, until I said I would pull out. Second, after enlisting a lawyer for conveyancing, it was discovered that the service charge for the property was more than double than that advertised. Upon raising this with the agent, they did not try to help the situation. Yes, the information came from the initial buyer but it is the responsibility of the agent who are the middle man to broker a solution between buyer and seller. Neither did they apologise for the inconvenience which I would have thought would be customary in this situation. The estate agent also refused to help broker a deal for furniture between seller and buyer. After contacting the seller directly and bypassing the agent, the seller explained that he asked to be put in contact with me from the beginning and the estate agent also refused. Hence Dirk, manager at the estate agent blocked us from communicating for something that was of mutual interest. In the end the sale has now fallen through and with better customer service and management by the agent, potentially would have been fine.
like
Thankyou Karen and Dirk for finding the right Tenants and always dealing with issues quickly it's much appreciate
I have been a landlord over 20 years and dealt with a number of agents. Dirk and Karen at Stonewells have always provided me with a fantastic service at a very reasonable cost. It is one of the most professional services I've used and they always find good quality tenants due to the rigorous checks done at the start. The management is first class and they are always on hand to help. I can't recommend them enough.
I recently bought a house in Gillingham with Stonewell Estates and it was a great experience. Karen worked hard despite the Covid restrictions and helped us get the deal over the line with no hassle or interuptions. Definately would use them again.
Have a general distrust of Estate Agents , but was recommended to use Stonewell by a friend when i needed to sell my parents house which was in need of extensive modernisation . Found their service to be first class . They quickly assessed the potential value , marketed the property , and found a buyer within a short space of time , keeping me fully informed of all developments . I would have no hesitation to recommend them to anyone else in a similar position
Deli
The best companies in the category 'Deli'