Stuttgart, Germany
Terminal 3, Ebene 2
N/A
+497119499010
The BMW 1 I booked is not really available in the fleet so beware of booking it, will be changed to Ford Focus. But the Greek employee was really nice, after some talking I could come back the next day and change to a bmw 5 for a little upgrade fee. Was very satisfied with their Service. Also they kept the stuff I forgot in the first rental car and returned it all to me after a call. Would rent again
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PAID KASKO INSURANCE TWICE Recently rented a car at this „nice“ company through rentalcars.com, booked a FULL insurance package that was about 50 euros extra (the car costed 100 euros). At the reception, I was asked for a credit card for them to block 1000 euros deposit on it in case of any car damages. Yeah, yeah, you got it right, the insurance was fully paid, and they needed ADDITIONALLY this amount of money to be blocked on my card for some reason. Do you expect this when you pay 30% on top to avoid exactly this? I don’t have any credit card but I had a MasterCard DEBIT card with me. Nope, the XXI century didn’t gift them with a luxury of accepting any debit cards. They offered an alternative – to pay KASKO insurance AGAIN (another 37 euros)! What I paid: 100 euros for a car, 50 euros for KASKO, 37 euros disciplinary fee for not owning a credit card and 60 euros for extra kilometers because they offer 200 km per day only (together 247 euros). What I got: a headache, a Skoda for one day and lost 40 minutes of my life at the reception. P.S. from 10 phone calls I made at random times during opening hours, only one call was answered. Buchbinder Airport Stuttgart, Germany.
AVOID THIS COMPANY -THEY ARE SCAMMERS- I had booked since weeks a big car and i told them we have many luggages and baby stroller, thats why we need that car category. When i arrived to the airport, they told me we only have one car left for you, a hiunday i10 take it or leave it. And of course the luggages and the stroller couldnt fit at that bucket.. I tried to book from another company, but if you book and pick up at the same day is 300 per day.. So i was f.. Worst company ever
Beware they are specialists on scamming! They will try to find any possible reason to charge you and there is no way to get your money back. 47 processing fee while purchased full coverage for example. Stay away! Better pay something more upfront in a reputable service provider. PS-The positive comments you see are only their own comments
Do not use this company. Hired car from them and have been charged 620 euros for a scratch that was on the car when I picked it up and I took photos to prove it. Their behaviour is fraudulent and should be stopped. Based on these reviews it would seem that I am not alone in having a terrible experience.
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