Suamico, United States
1751 Wildwood Dr
N/A
+19204342380
Thanks to Kunes Country RV we are traveling across the southern portion of the U.S.A., escaping the cold winter states. Thank you Jake Ford, our sales person. Jake came in on his day off to sell us our Sunset Crossroad camper. The staff at Kunes is superior! Not only did Jake do a great job, Brad & Alex answered all our questions about the trailer before we left. When we arrived in a Florida state park everything work! Thank you so much! The staff at Kunes goes above and beyond to serve it's customers.
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I tried this place one more time last week. Backstory: In early spring I brought a travel trailer I had purchased used to have it gone through and fixed up for upcoming season. Several things were in need of repair for the fresh water system. The unit had to be de-winterized so that water could be put in the system to fix the problems. Then they winterized the unit afterwards again, except they forgot to drain the fresh and grey tanks, which went unnoticed until late spring when I was getting the camper going for our first outing. Had to bring back to have it checked over to make sure nothing was damaged, and they tried to charge me 65! Fast forward to last week: I had several small items fixed on my tent trailer. I had to wait six weeks to get in. One item repaired was a broken cover. They replaced with a new cover that doesn’t close and stay. On my way home I noticed the vent on roof was flapping in the wind. I pulled over on highway and found the vent that they resealed around was left opened. Got home and started to pop the camper up but a large cushion was wedged in the bed slide because the camper was packed down by the techs carelessly. Then the power breaker box still had the 30 amp fuse pulled out like I had it, even though the main reason for service was to have a battery mounted and to test the system for normal operation. The battery was installed yet the system was never even tested because the fuse was still missing. Thirdly, I asked to have a window shade string repaired but they did not even replace the loop of Velcro just lengthened it with a small piece extra even though I was charged 54. Point is three times these guys handled my unit carelessly, the service is hurried and half done, and they charge premium for services but do mediocre work if that. I don’t mind paying if the workmanship is good quality...
Great selection and staff. They worked hard to get me in the right unit. Couldn’t have had a better experience.
Alex and Travis helped us problem-solve a stubborn water tank in our rented RV during the holiday week, before we drove up to the upper peninsula for some snow camping, and we were super grateful for their expertise and kindness in getting water to flow into the reservoir properly! We were able to repeat what we learned in their parking lot the rest of the trip. We literally drove in just before closing time and asked for help and got two experts straight away! Thanks Alex and Travis!
Kunes has been a great place to buy a camper and to get it serviced. We had a few issues with financing and they helped us get it all figured out. We love our new camper. Had a few manufacturing defect issues after our first trip out and they got us in fast and fixed the issue in less then a week. I would recommend this place to anyone!
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