Sudbury, Canada
1099 Falconbridge Rd
N/A
+1 7055661552
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
We cannot comment on the hot tub yet ( only used once!!) But it is warm and wet. The customer service was good. The workers performance was exemplary. The workers were kind, efficient, very skilled, prompt and precise. They showed care for our home and landscaping as if it were their own. They all deserve a huge raise in pay for representing this company and its products so well.
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A big thank you to Craig & everyone at Aquacade once again. Bought my first hot tub there 12 years ago, and after years of great service, I didn't hesitate to return to them when it was time to upgrade. They've always been fantastic to deal with. We love our new swim spa!
Relaxing Spa First Time owners of a spa. My wife and I researched purchasing a hot tub. Went to many sites and stores including out of town. Once we met with Craig we new we were going to purchase the hot tub from Aquacade and boy are we ever glad we did. The service was over the top from the install to the moment we sat in the tub. We had issue's with trying to get our water set up properly by ourselves. We spoke to Craig and Dave and they worked with us until we had it right. Dave was not going to leave us on our own. He explained what was going on with our water and why it was so out of whack. Good education for us newbies. Many water test and specific instruction from Dave, we are now in the tub worry free. Thanks to all of the staff at Aquacade.
It’s been 2 months since I visited Aquacade. Contrary to the company from whom I purchased the hot tub, Mike at Aquacade took the time to educate me and provide me with products which allowed me to easily maintain and enjoy my hot tub as I had hoped. He did not have me purchase unnecessary supplies. He TAUGHT me how to maintain my water chemistry easily. Previous to meeting with him, I was repulsed by having to wipe down a grungy ring of build up around the water level, despite consistently doing treatments and keeping water fresh. Since Mike’s suggestions 2 months ago, I have not had to do this once. I highly recommend Aquacade. They are clearly committed to their industry as I believe they treated me with the utmost respect and patience, even though I did not make my initial purchase there.
I love my hot tub! The owners have been a lot of help in learning the ins and outs of maintenance. The salesman at the beginning we did have to chase to find out why things were delayed, but the owners made up for the delays and have been very helpful in all of our questions and concerns.
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