Sunderland, United Kingdom
25 Vine Pl
N/A
+44 1915677711
Never returned my phone call
like
I had been dealing with your representative Michelle frank. Because I decided to make a complaint about her she then decided that she would no longer reply to my emails texts telephone calls etc, even though you owe me money for a refund on my holiday she finally told me to go to the CEO John Hayes. I have never dealt with a company you can’t even return any communications especially when it’s a complaint. I have now had to write to John Hays and customer services regarding this all very unprofessional would definitely never recommend!
Would just like to say that a young lady named Jess who works at the Jarrow branch is the best me and my wife have ever had the pleasure of booking a holiday with. She just knows her stuff. 10 out of 10.
Booked our holiday here & Linda did a great job for us. They put our holiday package together for us & everything went very smooth. We'll certainly be using them again very soon. Thanks guys.
Terrible service tickets did not get posted out as advised we had to collect them arrived and they where not ready on time, the holiday was a disaster from day one. A lack of communication, organisation, and customer care, Marie is rude and aggressive and very impolite I will never use Hays travel ever again.
Deli
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