Surrey, Canada
19231 54 Ave
N/A
+1 8006676336
I recently ordered a Murphy bed from MurphyBeds.com. The bed arrived very nicely packaged, however, when I opened everything up, the face paneling looked nothing like what was shown on the website. I called and spoke with multiple people, both told me that is the correct color, although it looks nothing like their website, they would not swap out the panels for a different color, and were completely unhelpful. It is understandable that a natural finish deviates slightly from an illustration, but this is a difference between stained and unstained. Additionally, those same panels have one matching side and one non-matching side, unfortunately, the pre-drilled holes for the handles are incorrect, so the matching sides will not all use of the pre-drilled holes, or if the holes are used correctly, the panels will not match. See all of the images posted. I would definitely not do business with this company again.
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We installed a king size wall bed and found the equipment to be of good quality. We needed additional springs because of a heavy mattress and they shipped them right away without charge. Later we found out that our installer did not install two critical bolts which caused a problem when there was a lot of weight on the bed. Christine with customer service promptly diagnosed the problem and over-nighted the needed bolts. Great customer service!
We are very pleased with ordering process, how quick the order was made and shipped. Bed is beautiful and very good quality. Ordering process through the website was simple. Price is competitive, especially if you take the advantage of the promo code that is often offered. It took us some time to assemble the bed (almost full 2 days on a weekend), but the end result is very nice! Instructions are good, there are few minor things where instructions could be a bit more clear, but overall - it is time consuming, but fairly easy to to put the bed together if you are handy and have tools (way more complex that Ikea, though! so be aware you need some skill, good tools and someone to help you).
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