Surrey, Canada
10090 152 St #157
N/A
+16045883200
Some employees there are not friendly. I was asking them politely about picking up a brand new guitar I wanted. However, some guy at the store was talking to me really rude when I wanted to place and Order. I recommend the one in downtown Vancouver they treat customers way better over their if you are spending a lot of money.
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Excellent staff, excellent service they gave me all the time I needed to find my dream guitar. No pressure no rushing. Answered all my questions. I will be getting all my gear from the Tom Lee Surrey location from now on.
The Surrey location has a fabulous selection of band instruments on display - everything from flutes to trombones. Initially, I went to the Surrey store to have my clarinet repaired but they told me that the technician works out of the Langley location. So I went to Langley and was so impressed that the repair was done on the same day and for less than 100!
Several weeks ago I had my saxophone serviced for my son to play in his school band. I am very pl;eased with the quality of the service and the turnaround time. We went to other repair shops but because their prices were higher we thought it was not worth repairing. Tom Lee did wonderful job at a good price, thank you for bringing music back into our family!
Picked up a Yamaha SLG200 from the Surrey location today. All staff were very kind and helpful. They are set up for proper covid protocols with "no touch browsing" and hand sanitizer readily available at the entrance. The manager who took care of my transaction is a very humble and kind person. Went out of his way at the end after finding out I was a frontline nurse; it really made my day. God bless him and his team at Surrey.
Thanks so much for being accessible during Co-Vid. Online curbside transaction was really smooth.
Pretty horrid customer service compared to the Vancouver branch. Don’t listen to the customer - asked to cancel an order, manager was alarmingly rude in tone and comments. Seemed like it was a complex ask so offered to just go to Vancouver (where I ordered from) so as to not waste any more time, but wasn’t heard. Willy and Lorenzo were great throughout, but would still highly recommend Long and McQuade or the Vancouver location over here if you want quality and prompt service. Most importantly not having to deal with an unprofessional and rude manager. Will only return if absolutely necessary.
Just go to Long and Mcquade and don’t waste your time.
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