Surrey, Canada
17911 56 Ave
$$$
+1 6045744494
N/A
DeliveryDrive-throughTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
CoffeeKids' menuLate-night foodQuick biteVegetarian options
Cold Burger, Dirty Tables and Floors and Confused Young Staff What a disappointing experience. Shortly after I made my order at 1230 pm I sensed things are not right. It appeared that 2 staff were trying to balance my order with two others. Not a big deal but I watched in dismay as staff filled orders into paper bags only to take it out again and again and put portions into different bags plus just left burgers and fry’s sitting on the edge of the counter for 5 to 10 minutes or so. After a long wait we finally got our order. We searched for a clean table and could not find one so we used napkins to clean up left over food on a table. The floors also had very noticeable left over food around the more popular tables. When we received our order, two bacon cheeseburgers, we were at a loss to understand that after a long wait one burger was cool to the tough and not even warm, and the other barely warm. The actual beef burger patty and bacon was cold. The cheese did not even melt. I took my burger back and got one that was only a bit warmer. I was most disappointed that the lady working the till when I placed my order suddenly could not understand English when I had a complaint. I am amazed at how often this happens. I understand this is a fast food place, but a cold burger, after a long wait, and a replacement burger that tasted like a microwaved heated version of the original burger is not acceptable . Dirty tables and floors is just so wrong. Another customer approached me after my complaint and told me of similar nightmare stories that she has had at this Wendy’s location, especially the drive through. If I could rate this as a zero, I would. A not so Happy Day.
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Good food, nice location, free parking, clean washroom, outdoor dining, drive thru, great staff what more can you ask for
Good food as always but very dirty. Entire floor was unbelievably sticky. The whole counter was covered in something that had been wiped but not actually cleaned. When ordering, our server was distracted multiple times and we had to repeat our order three or four times.
Fairly fast drive thru after hours! Great for when drunk or high!
Always a problem. Got 3 frosties and none of them were more than two thirds full
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