Surrey, Canada
15515 24 Ave #72
N/A
+1 6045356600
Wheelchair-accessible entrance
Brought my vehicle in to have the power steering fixed as it was super stiff. Initially I thought it was just a simple change of power steering fluid issue but they told me it was an issue with my steering pump which would cost 500. Told me I'd get my car back the next day, but I didn't hear back until the following day where they told me I'd need to fork out an additional 1500 because apparently the rack was gone. I asked if I could think about it and they said no because they took the part off already so I was forced to pay for that as well. When I got my vehicle back, it literally had the same issues as it did when I brought it in. The mechanic, George, told me that apparently the real issue was the steering knuckle. They told me that because my car was not oad worthy\ they were unable to test drive it and just fixed what they assumed was the problem. Told me that in order to fix this issue, it'd be another 500. I asked if they could be reasonable and fix it for free seeing as how they already made 2,500 off me for work that wasn't done (I understand there's a parts cost too but they are way overcharging for parts, 1150 for a rack is marked up way high) but they refused. When I questioned them on why they would fix something that didn't require fixing they lied and said I stated there was a loud screeching noise coming from my car when I first brought it in (there wasn't, the only issue was the stiff steering). All in all they charged me a total of 2,500 and didn't get the job done. I would not recommend this place unless you want to be scammed. I understand the pandemic has been tough for everyone but there's no need to scam people.
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The White Rock Automotive team were quick to schedule me in and did not keep me waiting too long to change my brakes. They did a great job at an affordable price. I would definitely come back again. They were courteous, kind, and respectful.
Friendly and fast service with quality work. I have a hectic life and the staff were patient with me and my craziness. Taking my car here for the remainder of its life and I would highly recommend this company.
Highly recommended to use this shop, I use to go to another local shop and they would always try and upsell me things I don’t need, white rock auto did my services, told me exactly what i need and left the decision on me. No force no scaring me really appreciate the professional service I got here.
Best Prices and service for Oil Changes and Mechanical. Very quick and thorough. Will be going back for more.
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