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Swarovski Tyson's Corner Center

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McLean, United States

swarovski.com
Jewelry store· Fashion accessories store· Sunglasses store· Figurine shop· Watch store

Swarovski Tyson's Corner Center Reviews | Rating 3.4 out of 5 stars (8 reviews)

Swarovski Tyson's Corner Center is located in McLean, United States on 8017 Tysons Corner Center. Swarovski Tyson's Corner Center is rated 3.4 out of 5 in the category jewelry store in United States.

Address

8017 Tysons Corner Center

Phone

+1 5716331800

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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K

Kium

The Assistant Manager, Liudmila, is incredibly rude, uneducated, and disrespectful. She has horrible customer service and does not know how to process returns. Long story short, I bought a ring and was told I couldn’t return it because I used Apple Pay, although I gave the specific card I used through Apple Pay: I walked in the store yesterday to make a return of a ring (the ring had the original packaging, box, receipt, and bag) that I had less than 14 days. Additionally, when I walked in both employees were talking with each-other and did not acknowledge me until I said, “excuse me”. When I asked to make a return, the first employee said it was too late to return it because it was after the 2 weeks, when it wasn’t. I had to correct the lie she said... I bought the ring on October 13th and went for the return yesterday, October 25th. When using Apply Pay, the number changes on the transaction to secure the payment through the bank, which is what all retail employees and managers should know(I worked in retail as well). The employee, including the Assistant Manager Liudmila, did not want to take the return at all and that was extremely inappropriate. My physical card was present, so there should not have been such a problem. If I used Apple Pay, the system should show that and which card. My name was evidently on the receipt and my physical card, which should be proof enough that it is legitimate. To put the cherry on the cake for this horrible experience, when I asked for the Assistant Managers name (Liudmila) she said it very quietly and only gave me the last 4 letters of her name. I only figured out her name from my receipt! Never doing business here again and neither should anyone else! Just read the other reviews of customer experience at this location for more clearance not to shop here.

S

Star Picucci

very shiny, good service - I had been all over the mall trying to find something that matched the colors of my bridesmaid dresses - the staff helped me find the right colors (turns out multiple blue and greens) and sizes and helped with wrapping them for me.

B

Blue Night

Bought a necklace a few months ago and many of the gems have been falling out, I emailed customer service support asking if I could get it repaired (they have a 90 day thing where you can bring it in and have it replaced/fix). I got a very delayed reply (maybe 3 weeks after I first emailed) saying that I could have it replaced, when I got around to responding I got another email saying my request was solved/closed yet I haven't gotten a replacement or any directions on how to get the process going. Awful service, I was looking forward to buying more pieces here but once I saw that their customer service was low quality and they do not care, I'm not giving them my business anymore.

A

Arteida Bickford

Awful customer service! They will lie just to get you stuck with their stuff and refuse to take exchanges or returns. Stay away from this store. What a dishonest company. Will be sure to spread the word.

A

Alexandra Pachon

Very disappointed in their customer service. Came in to see if they could do anything about my ring set that I purchased with all the original packaging that had a stone missing and I was told that it was a ‘very old’ piece that they could do nothing about. After expressing that I was surprised they couldn’t do anything, they told me that ‘at the end of the day, it was fashion jewelry’. I was under the impression that this company had better quality products and service, but I guess not.

P

Paul Meeks

I've been back to this store and consistently been happy with the gifts I give. They are always happy to assist me. Thanks! Paul

S

Sophia DeCarlo

Went and bought a phone case the young girl who helped I think named anne? was very nice and helpful. I then went a few days later with my boyfriend and the women who helped was rude and made a comment to him about my young generations style of jewelry. Will only go back if the women who helped me first is there.

M

Maria Ramos

Bad customer service, an associate tried to deny my return. Without even checking my receipt; very distasteful. I am grateful that the manager on duty was standing next to her, and told her to process it, as there was nothing wrong with my items and they return was valid.

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