Syracuse, United States
601 W Fayette St
N/A
+13154251818
So glad I chose Case Supply for my kitchen remodel. I worked with Designer Melissa Coon. Words cannot express how happy, and pleased I am with my new kitchen. I wanted to keep the original footprint of the kitchen, and Melissa was able to work all my "wants" into the design. Quality product, service and true professionalism. Highly Recommended.
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If I could post negative stars on this company, I would!! The customer service is HORRIBLE. The willingness to just dismiss us as customers was OUTRAGEOUS! 3 calls to the store, and 3 days goes by without anyone returning our call. So we decided to go down there and talk to someone in person. After walking around the showroom for 15-20 minutes, not one of the 20 people sitting around at desks got up to ask if they could help us. Finally, one person overheard us talking and got up. Her name was Roseann. Turns out the designer we were supposed to work with for our home builder resigned and this was the person taking over those accounts. Well, she wanted absolutely nothing to do with us since we were using this particular custom home builder. Basically, his accounts are no longer welcome. She even told us she was ignoring the phone calls and purposely not returning calls to people. Not a "let's see if we can earn your business" attitude. More of a "sorry, I know you're spending 400k on a house and have to pick out kitchen cabinets, counter tops, bathroom vanities, kitchen island, etc....sorry we don't want to help" No wonder they're having trouble with their customers and builders. Wouldn't be surprised to see them shut down with the lack of attention to customers they exhibit!!
Thats not true. You aren't returning phone calls or my deposit from 2 months. You aren't working with me or the supplier.
A huge supply of kitchen and bathroom items and very helpful and knowledgeable staff. The price is certainly higher than Home Depot or Lowe's, but you're going to get long-lasting quality items that look great and stand the test of time.
Our master bath remodel with Case Supply Syracuse looks beautiful. Their pricing is fair and extremely competitive. Bob and Bill's workmanship is superb. All punch-list items were completed to perfection.
I only have dealt with case supply in Syracuse, so my review solely reflects that location. Working with Stephanie Alant was a positive experience, and she helped me find the exact sink that i was looking for in the size I needed. She remained in communication with me for the entire process. Installation of my new counter turned out very well, and there was only one moment of panic about the placement of where the seam would go. Turned out to be just fine, and their expert installation craftsman made sure my counter was perfect, although it was a departure from my original design idea. The counter top company that Case supply uses did a good job overall, with their sales person providing me with the follow through necessary to make sure the job was done expertly ! my advice for any home improvement is this: communicate your exact needs, ask lots of questions beforehand, and make sure you love your choices before purchasing any products !
Fantastic Experience!!! We just completely remodeled our kitchen and used Case Supply for the design, cabinets, and countertops. Our designer at Case, Stephanie Alant, was great to work with. She took our ideas, our budget, and our space and made them all work cohesively!!! Surprisingly, Case was less expensive (and substantially better construction) then the big box stores and yet provided the personal attention that those stores cannot offer!!! Everyone at Case was a joy to work with. The Kitchen turned out beautifully and we couldn't be happier with the final product and the excellent attention to detail they provided.
Disappointed, didn't have any bathroom vanities to look at that were modern style. Too difficult to loom in books.
Deli
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