Syracuse, United States
1542 W 500 S
N/A
+18017730870
Very disappointed in Ivory. First of all, build quality in the home is subpar. Secondly, their "warranty" is horrific! All through the build process we were bragged to about how amazing their warranty was. That it is the best in the industry. If that is the case, I'd hate to see what other builders offer because Ivory doesn't do anything for you. I had a major crack appear in my driveway 3 months after the home was completed. Submitted a claim, no response, sent a follow up, no response. Finally after a 3rd attempt someone called claiming they had been trying to get a hold of me (no missed calls from the number, no voicemails, no emails.) The response I got was, sorry, concrete cracks. Wow! Yes it does, but after 3 months? They told me if it got big enough they might do something about it. The crack runs all along the width of my driveway and was an eighth of an inch wide ad the time. After some time the crack continued to get worse and spiderwebbed out at one end. Called to have submitted another follow up and a month later someone said they can come look and will let me know. Never received a follow up from Ivory. Now I'm going to be stuck with replacing a concrete driveway less than 2 years from build. Also, roof flashings were not installed correctly, causing water to leak in the attic every time we had a little rain. Same SLOOOW response from Ivory who said they would send the roofers back out. After 2 weeks of waiting and no update from Ivory, I paid to have it fixed myself. Told Ivory and they said they'd reimburse if I sent an invoice. Well, 4 months later and crickets from Ivory. I would not recommend Ivory, and will never be purchasing one of their homes again. Cheap feeling home and AWFUL warranty help. Look elsewhere if you want a high quality build.
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