Syracuse, United States
628 S Main St
N/A
+1 3152992583
Wheelchair-accessible car parkWheelchair-accessible entrance
My daughter and I had a membership with planet fitness north Syracuse before the pandemic. While they were closed down I decided that I would cancel our membership because when they re-opened we would not be ready to go back to the gym. I tried multiple times to contact them by phone and email, but was unable to contact anybody. Per the website I wrote a letter stating that we would be canceling our membership and we signed it and sent it to North Syracuse. When they open back up I got a bill, I called and they said they only canceled one membership but they would cancel the other account. Then I got another bill and another bill and I called again and they said they had to find the letter. They finally found the letter and said yes it should have been canceled and they would send corporate a request for a refund said it would take 7 to 8 weeks. I have called at seven weeks and eight weeks and planet fitness said they do not have a number to corporate and they can’t do anything about my refund they just have to wait. Now it’s been almost 12 weeks and there’s still nobody to call or talk to, management does not call me back and they will not give me a number to corporate. This is absolutely ridiculous and frustrating.
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I got to this gym six days a week. The staff are very friendly and helpful there. They greet you with a smile and say goodbye when you leave. Overall a great experience! I don't go to any other club!
Awesome place to work out. Lots of members but yet not too crowded. Staff is always friendly and helpful.
I'd give you ZERO STARS but it won't allow that. Don't bother signing up for PF, ever. They run their gyms like they're official doctors. My doctor specifically gave me RX note for a special face mask because of my breathing condition. Planet Fitness said its not valid. So PF staff are certified doctors now. The male staff is downright rude. Membership canceled. As well as others I know. This place is a joke.
At the north Syracuse location specifically the manager there is really disrespectful and arrogant. As for planet fitness it’s self as a company they do not care about there customers and only care about taking your money. I highly recommend going to any other workout place.
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Wheelchair-accessible car parkWheelchair-accessible entrance