Syracuse, United States
202 Vincent Dr
N/A
+13154556500
Very seldom do I experience this level of competence. Delivered to the minute of when promised. Plus call ahead. And add to this a very courteous and helpful driver. Would recommend for any delivery you want to arrive in good condition.(6000 speakers in this case.
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The shipper demanded that the package be opened and inspected prior to signing. R&L refused to comply and only allowed me to do a visual inspection of the pallet. Surprise, my hood was damaged in transit and they accept no responsibility! Think twice about using them so you don't wind up like me! I paid a lot of money for the hood and shipping and have gotten no where yet. Pro# 41038269-3 and you will have all my info from there or this is my real name. I have called corporate and they said that's the policy and by my signing for it I was accepting it in good condition. But the dock manager refused to give me of your policy stating that this is the way it goes and I could find it on your website and it is not there! He also said if I didn't sign for it that it would be returned to the shipper most likely at my expense, I have never been treated so badly by any company. That dock manager should be fired!
R & L was very flexible and willing to work with us in order to delivery our cabinets. Moses Brady went out of his way to make sure we could get our delivery during a snow storm.
Great Company.
R&L
Great place to work
The worst of this experience was everyone burying their head in the sand and saying either, "I don't know", "it wasn't me", or refusing to talk; from the driver, to the Regional Manager, to the Corporate President. My Company, Lakeland Winery from Syracuse received a shipment that had been re-wrapped in black plastic to cover up damage, & without the shipping manifest attached. When the driver was asked where's the manifest, he said "I don't know". When we took off the plastic and noticed the damage a minute later, the driver had already left with our signed delivery sheet. I called the local carrier and the manager said, "that's the way it was delivered to him". When I called the corporate president twice, he never got back to me with an explanation; neither did their Claims Department. Several heavy boxes of grape juice were crushed and torn open, apparently from a fall... I don't know, because no one will admit to anything. I will NEVER use this company again, not because of the accident but because of the coverup and their rude, unprofessional behavior. God forbid you should ever have an incident, you can expect the same undignified behavior.
The best LTL delivery service out there
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