Syracuse, United States
2221 Erie Blvd E
N/A
+1 3154452277
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
I was thoroughly impressed with Upstate Imports. You would think because they work on high end cars like Porsches and BMWs there'd be an air of stuffiness in the shop. Nope. The guys there were so down to earth. They had wifi so I could still work while they were doing their thing. They've got fresh coffee, water, and snacks while you wait. I went there just to get my car inspected and what I got was my car inspected. Thoroughly. They called me out because something was wrong. Great here's an unexpected 500 bill. Showed me a problem with my exhaust. Loose and missing hardware. Of course it had to get fixed. 15 mins later I'm up paying my bill waiting for the sticker shock. I was very shocked. They charged me for my inspection. That was it. On my car i would expect to be charged for every little thing. I asked about the repair and Kyle told me that it was such a quick fix there was no need to charge. I've read their reviews, good and bad. From my own personal experience I can tell you that Kyle and his team are professional, courteous, HONEST, and good old fashioned down to earth people. I would absolutely recommend him and his shop for anything they are capable of doing. Thank you Kyle and Upstate Imports. We definitely need more of your kind in the auto repair world.
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Took my 2015 Mercedes GL450 to this shop after shopping around and even going to the Mercedes dealership. The repair was not cheap but Kyle did his best to work with me on the price. My car runs smooth and the check engine light that has been haunting me for so long is gone. Am very pleased with my experience and will recommend this place to anyone with a foreign car.
Upstate Imports is the excellent choice in choosing a garage to service your car especially if you own a high end or imported vehicle. If you own a Range Rover it’s the only place you want to take your Rover in Syracuse. Other garages will tell you they have the diagnostic tools but most don’t. Save yourself the agony of an expensive bill and your car still isn’t fixed. Kyle who runs Upstate Imports in Syracuse is outstanding and honest and gets it done. He is also a Range Rover owner and enthusiast. Do yourself a favor and go to the best! There’s no reason to look any further. I’ve been a customer for many years now. Their shop in Baldwinsville is also excellent!
So maybe I just had an off experience and it’s pretty rare that I take a car for service unless it’s something I can’t do I had an appointment for a Monday so I dropped off my car on Sunday night I was getting a nys inspection and was feeling lazy and its cold out so thought I would get an oil change also. I called on Monday after noon and they said the car wasn’t going to be done. Ok that’s fine not like I’m going anywhere because of covid lockdowns anyway. Got a call on Tuesday that the car needed two bulbs replaced. Fine since I don’t want to go back and forth I’ll just pay the almost hour of labor to change them. I get it flat billing sometimes the shop makes out sometime you make out fair enough. They call back in a few hours say the car is all set and it’s 250 bucks.......seriously that’s criminal so I ask if that is right and the guy say we charge 120 an hour and there’s no issue with the bill.... no kidding all shops do.... Fine so I pay and head down to get my car. I finally get to actually look at the bill and there’s a 62 dollar charge for a courtesy inspection. I call back and they have to look into it. I get a call back saying it was a mistake and they will refund the 62 bucks My point here is I knew something was wrong with the bill when they told me the price but they weren’t even willing to look at it and apply some logic that says 250 for an inspection oil change and replacing two bulbs just seems odd. It would be nice to have someone double check the bill At the end of the day the work got done and I got my refund but it was a pia these guys do great work on some really pricey cars If you need work done I’m sure they will do good work just check your bill
Timely, caring, informative and professional. I would recommend to everyone. They took of my Mini Cooper and even gave me advice when I asked about doing my own modifications at home.
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