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Tails a Waggin Groomin and Roomin, LLC

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Killeen, United States

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Pet groomerDog day care centerPet boarding service· Pet groomer· Dog day care center· Pet boarding service

Tails a Waggin Groomin and Roomin, LLC Reviews | Rating 3.7 out of 5 stars (5 reviews)

Tails a Waggin Groomin and Roomin, LLC is located in Killeen, United States on 5325 Trimmier Rd. Tails a Waggin Groomin and Roomin, LLC is rated 3.7 out of 5 in the category pet groomerdog day care centerpet boarding service in United States. Tails A Waggin Groomin and Roomin, LLC is a company based out of 5325 TRIMMIER RD, KILLEEN, Texas, United States.

Address

5325 Trimmier Rd

Phone

+12542009433

Company size

1-10 employees

Headquarters

KILLEEN, Texas

Open hours

...
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M

Monica Proctor

Very unprofessional and only care about their select customers. Since the owner decided to post that I wasn't a customer, I thought I would come back and elaborate. Both owners do a great job of pleading their case when they mess up and treat people poorly. They block you so that others don't see your messages. The best part, they say you aren't a customer. When in fact, I rescued a dog from them, used their grooming services twice, and most recently this year used them for boarding services. They treated me poorly, were very rude. It was difficult to get anyone of them on the phone. When I saw how one of my dogs was being treated, I arranged for a friend to pick them both up a day early. The owner yelled and screamed at me on the phone about me having someone pick them up. When my friend went, she yelled and screamed at him, a ranking member of the military, for no reason. I payed the full price of the days they were there. I told her not to worry about the grooming, so she halfway cut my dog, I believe to be intentionally malicious. If they would allow everyone to share, you would read more horrifying stories, than good. And while she says I wasn't a customer, I have proof.

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Zolena Roberts

Tina and the staff did a wonderful job on my Maltese Pearlie

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Michelle Cress

Top notch pet boarding, daycare, & grooming. Family owned and operated-your dog will get a lot of playtime and snuggles. The staff is great-they really love dogs and your dog will know it. Everything is just what you'd want for your pet. The place is kept very clean with plenty of things for the dogs to play with and on. If you're looking for a professional but family environment for your pet, this is the place.

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Jessica B.

So, I wasn't going to write a review even though I was very unsatisfied with my service from this place but I decided I needed too. I'm pretty sure I paid 30 for a nail trim and bandana, and I'm not even exaggerating when I say that! I took my dog here Monday to get a bath and nail trim, when I picked her up, she still had paint in her hair from rubbing up against the wall when I was painting our house a few days before...keep in mind this is water based paint, so a wash and brush should have taken this right out. She also didn't really smell any better, especially for taking her somewhere I'm paying 30 for her to get a bath, I'd expect her to smell like she just left the groomer. Now, here is the best part. I decided to give her another bath on Friday, so 4 days AFTER she got a bath from here and just the washing alone she had a ton of her undercoat come out. She doesn't have long hair, and she's not a breed that really sheds (which is why we got her), so for her to have blown that much coat after she supposedly had a bath 4 days before is impossible. After I bathed and dried her, I brushed her out and she had a little more undercoat come out, and magically I was also able to brush the paint out with about two brush strokes. I didn't ask for a groom, haircut, or anything like that...but I've worked at a kennel and we had a groomer, and even the dogs that got just a bath, were always blown out with a dryer and brushed out. Definitely not going back here!

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Mr West

These people have exceptional integrity. I got to know them through an inaccurately perceived mistake on my part. Despite knowing I was mistaken they dealt with me on a very high level. I applaud them for putting up with me and then showing forgiveness when I admitted I was wrong. This is a good place run by good people.

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