Tallahassee, United States
2428 N Monroe St
N/A
+18503857266
Where to start..... I make an online reservation to rent a storage unit one week before move-in....had a call every single day to confirm the reservation and to come in sign the lease agreement....every day for a week I got a phone call. I made it clear that I was not able to sign and would be in Saturday morning to sign and move in (3/6/21) between 8:30 and 9:30am. I get another call Friday, 3/5 to confirm...so i proceed to confirm the times I would be able to sign and move now, mind you, that confirmation was 16-17 hours before signing and my needed move in times..... So....the day has arrived. I arrive at the N. Monroe location at 8:45am on 3/6....ready to sign, unload, and grab more items and they are locked down and not open. 8:50..no one there. 9am...no one there. 9:15am....no one there....now mind you, I was ensured that they open at 8:30am and would be happy to see me that early. 9:25am......Im out the there. Now...after waiting for over 30 minutes....I leave. I am forced to spend the next three hours looking for another unit some where else (that would fit my needs)....I live in Tallahassee, where 4 universities worth of students have returned.....a task that is not so easy. Finally...I get a call about 1pm asking if I am ready to come in and sign..... Not only has their poor customer service cost me more money for a unit, this new unit is literally 10 miles out of my way....(see next review of that storage unit and their customer service) Do NOT trust a company that cannot follow-up on a confirmation that THEY confirmed.
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Clean, reasonably priced. Great for short term college stay. This is my second time renting a unit here. I'll definitely be back again if necessary.
Their customer service is great. Very convenient to my house and easy to get to.
Very friendly staff, they helped me with a storage locker upgrade when we were running out of room. Thanks.
Deli
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