Tallahassee, United States
3323 Thomasville Rd
N/A
+18503853330
I started a policy with this agent after my partner moved in with me and decided to move his policy from North Carolina, his father had been with State Farm for years and his dad gave him the car. Right from the start they refused to have both policies together and they billed us separately and did not recognize us as partners, this should have raised a flag. I requested full coverage for both vehicles. They did not follow up on this, lied about telling us information on the policy, and after twice asking them to provide full coverage they have failed to do so, again lying about it and coming up with the craziest excuses (it involves personal driving records of previous drivers which I do not want to make public to respect their privacy, something that Kathy blatantly told me about and it was none of my business or hers to divulge. Kathy, the owner, thinks she is a good liar, but I caught her in the act. She is also rude and disrespectful when she is on the losing end.
like
I was a policyholder for almost a decade with absolutely no issues. They even forgave an accident I was in because I had been with them so long. Then I look at my upcoming payment 2 days before it was due, and it had gone up from 120 to 200 because they added my brother on my policy, even though he has his own insurance. With State Farm. They even asked about it a month before that and I told them his policy number and they said it was fine. I immediately switched to Geico that second and cancelled my current one. They still charged me. I tried to get it refunded. They said they would, but not the full amount because of my brother not being on, and they didn't know why it happened, and they couldn't tell me a specific amount. I'm still trying to get my money back from them. And they're still trying to pretend it's not their fault. Don't use this office under any circumstances.
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