Tallahassee, United States
2324 N Monroe St
N/A
+18503859520
I went to this car wash for the first and last time yesterday. I went through the car wash and received a basic wash. While in the car wash my side view mirror on the driver's side falls off. I was in complete shock and immediately notified the staff whom directed me to the manager Kent Fortune. Mr. Fortune informs me that he has to speak to the general manager and review the tape. I hear from him today that they will NOT reimburse me for my mirror because my car is over three years old. I am appalled and highly irate that I went in for a simple car was and am now paying over 200 to get my mirror replaced. Simply because my car is over three years old and is no longer under the dealership warranty. I had a mirror when I went into this facilities car wash but not when I left. I am told that my mirror probably fell off and shattered. I would not recommend this location especially if your car is over three years old because if something occurs then you will be held responsible despite the confirmation of video of the shape your car is in prior to their service, I would give this place 0 stars if possible.
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The actual car wash works great. Employees are always nice and professional. The vacuums were very weak though; could barely pick up anything. And there was a lot of dirt in the parking lot that my shiny, wet tires rolled through.
Clearly, this is not Super Suds anymore… I had an absolute terrible experience when I took my new Acura to get washed the other day. I purchased the 10 wash and my car came out with my cats paw prints still on it as well as a large bird dropping stain on the hood. When asked why they didn't come out the manager replied that I didn't purchase the bug guard (for an extra 4). I was confused because the marks were clearly paw prints, while the bird droppings were clearly that as well. My car was not covered in bugs, while the single bird dropping and the cat prints did not require any special attention (I used to work at a car wash so I have working knowledge of this) and simply just required a little scrub with the brush before entering the car wash. Nobody was there to do that. Employees are usually stationed there for this exact purpose, but nobody was present. So when I returned, the manger not only said that it was my fault for not getting the 4 wash, but the only thing he could do to get rid of the single bird stain and the cat prints was to charge me for another 10 wash and then charge me the extra 4 for the bug guard. Seriously? The manger had a rag in his hand and his best possible solution to resolve this situation was to charge me 14 to run my car through again? All he had do was give it a quick once over and wipe off the stain and prints, but he was firm in that my ONLY option was to pay again plus the extra 4 to run it again. I refused, went home and spent five seconds wiping everything off. ABSOLUTELY TERRIBLE customer service, while I am also certain the wash machine is not up to par considering the pawn prints remained after running it through once. I will NEVER go to this location again, and will make a point to share this experience with those who frequent car washing centers in Tallahassee.
I read the reviews below before considering using Super Suds and decided to give it a try. As one reviewer stated that the vacuums were weak. I found them to be very strong, in fact I had to hold the floor mats down with one hand while vacuuming with the other. I purchased the 12 wash due to bugs and dirty wheels. The attendant guided me into the wash tunnel and scrubbed the bugs on the front and back of my vehicle prior to launching me into the wash. Another attendant touched up my windows as I exited the wash tunnel to dry a few droplets of water that the dryers missed. He gave me a thumbs up indicating I was done. I was skeptical at first, thinking my wheels likely needed additional attention and that no tire shine had been applied, but I was quite surprised to see my rims were practically perfectly clean and tire shine was applied automatically in the tunnel. Really, I found that the wash was a great value and I would definitely return and recommend them to others.
I paid 23 but it was worth it for my car. I purchased the biggest package and added Rain X. The ride through the car wash was super fun and it washed my car perfectly and the Rain X was better than me doing it myself. After the wash two workers vacuumed and cleaned the interior. I was my vehicle every week and they did a better job then i could do, and quicker than i could do it myself. They also windexed the inside windshield which needed it badly and i was too lazy to get to. They also cleaned the dirt road mess out of my inside running boards. I would spend my money there every week if i could afford it!
Basic wash 7.50, what a deal and fast
Not a good first time experience for me. Staff that is suppose to direct tou through the car wash is RUDE.
Every time I go here they miss something. Small or major. It's aggravating.
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