Tallahassee, United States
2940 Grady Rd
N/A
+1 8503856126
Wheelchair-accessible entrance
Since the very beginning their customer service for owners has been unhelpful, rude and unresponsive. They rarely answer the phone, they do not return emails or phone calls and they provide misinformation.
like
Does not answer their phones or respond to emails.
I’ve been on the waiting list for 3 years my application was processed correctly and all documents were sent when asked and they sent me a letter denying me because they didn’t receive my son birth certificate that was false so I sent them in the proof 3 times and still my case is just sitting with no contact I’ve called numerous times all I get is attitude and hung up on I’ve requested a supervisor to contact me and I’ve emailed my worker several times at this point I don’t know what to do
I absolutely loved working with this housing agency .I filled out in October of 2017 ,got called for a four bedroom voucher in end February 2018 .I moved in august 2018, the place I choose did all the paperwork from Tallahassee While I was too residing in Chicago .Ms johnson was my caseworker initially but she left .All all other case workers were very helpful through email .Yes you cannot speak with someone when you call you have to leave a message , Email could be faster sometimes.️
Ms Johnson is my worker and from the start she has been extremely helpful. And informative as well to add on. Everytime I've called I've gotten an answer both at the call center and direct office. I also got a prompt response whenever I fax documents over. They don't take long to schedule and complete inspections of future units either. I'm thankful that I got called on the list because it's been heaven sent with the people and the process!!!!!
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