Tallahassee, United States
1500 Apalachee Pkwy
$$
+1 8508783117
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Repair services
My visit here was wonderful. I love how they're taking all safety precautions due to Covid-19 without compromising superb customer service. I had an issue with the sizing of my bridal set, but the staff was able to rectify the problem immediately. Mind you they're working with a limited staff, yet they delivered the same quality of service as they would've pre-pandemic. Thank you Zales Team!
like
Me and my husband was visiting from Jacksonville for the homecoming and stroll in the store and Daphne was real nice. She took the time to show us some rings for myself then offer to clean both our wedding rings. She let us know that my husband ring was one of there’s and he can upgrade by trading in his ring and using it as a down payment. I hope I got that right. Anyways I love her as a person she’s a people person and that’s what you need for great customer service . Thanks again! Daphne. Shon/Larry
I went to Zales at the Governors Square Mall yesterday to look for a watch for my grandpa’s birthday. Cathy was very kind and helpful. She answered all of my questions and provided ample guidance to choosing the right gift. I will choose Zales first for my jewelry purchases because of this experience, and I will always ask for Cathy. I have never had such a pleasant experience when shopping for jewelry. Thank you very much.
Excellent service
Great customer experience. They take their time to work with you.
FILTHY, NASTY, STORE WITH POOREST SERVICE EVER. I am a loyal Zales customer and I have never seen a Zales store so nasty and service the poorest ever seen. Thousand dollar earrings in a holder falling apart, peeling plastic, dirty case, and worse. How can Zales Corporate allow this store to exist in a MALL?? I brought my grand daughter in there to buy her some diamond stud earrings...could not get help, left, came back, and just should have stayed away. Most unpleasant sales person ever and when she opened the case I could not believe the displays. HORRIBLE!! I took my grand daughter to Kay Jewelers and bought her a beautiful diamond set.
Management and staff are nice and friendly. Anytime I come on for service I'm always greeted, even times that I've passed by they always speak to me. I enjoy the conversations and I will continue shopping with them.
Unfortunately my wedding ring was purchased from Zales, so I am stuck dealing with them for the rest of my life. I have only had my ring for 3 years, and I've had to send it in three or four separate times for stone replacements after loosing diamonds. Each time it gets sent out for repair, it takes anywhere from 4-8 weeks to get it back. The sales staff is very hit or miss; I have had some that were friendly, and some so rude that I wonder how they got hired in the first place. I will not buy another piece of jewelry from this store due to their poor quality jewelry and SLOW repair center.
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