Tampa, United States
5005 N Clark Ave
N/A
+1 8136531605
I waited a week to write this review. I don't usually write reviews. I called Fort Knox to inquire if they could service my existing system. I needed a new camera and help with the operating system. I spoke to Daniel who seemed eager to figure out the problem and come up with a solution. Our first conversation was lengthy and because it was the end of the day and end of the week we decided to pick it back up the following work day. When I didn't hear anything, I texted Daniel and he was busy at the moment and said he would call right back. I told him to call whenever it was convenient for him. It has now been over a week and still no reply. I am very disappointed because he seemed like an honorable guy but maybe he just got busy. This review is not to bad mouth Daniel. If I had read all the negative reviews in advance, I would have never called Fort Knox security in the first place. To be fair, I think it's safe to say that one or two bad reviews can be attributed to customers who can never be satisfied but there are just too many to make me feel comfortable doing business with this company.
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By far and above one of the best experiences I have had. I needed a top tier Camera system installed that would also record audio. The cameras are so clear and the software is easy to use. I am able to be away from my business and see whats going on at the same time. If you are looking for amazing service BOTH before and after, Fort Knox is great!
I never did business with them but got a scam call with a guy sort of trying to pretend that we were already doing business. I’m guessing this is typical
Cameras were good quality when installed. However, the quality of camera means nothing if I can’t access the system remotely because the app rarely works. The payment plan is way overpriced for the product. The service techs cannot figure out what the problem is, and my most important camera (watching my safe) isn’t functioning at all, even through the DVR, much less remotely. The last time I called was months ago, left a voicemail, and still haven’t heard back. I did voice how upset I was, but rather than reach out and attempt to fix the problem with a years-long customer, they chose to ignore it, hoping I would go away. I do not recommend this company. The only way this review gets changed is if they buy out the remainder of my payment contract. Edit to owner’s response: Mike failed to mention that during said phone call he yelled at me (his customer) for quite some time. Said that under no circumstances will he let anyone out of their contract because that’s by design. His words were “I could walk into your business, light your cameras on fire, and you would still owe the money on them.” Good luck people, this is the kind of guy you’d be dealing with.
So disappointed!! I WISH I WOULD HAVE READ THE REVIEWS on Fort Knox Fire & Communications before we went into business with them and had them install our security cameras. Our cameras stopped working approximately ten months after they were installed. I have been trying to get them to come to our home and correct the problem since March 13, 2020. I have called and texted both Mr Hall multiple times, only to be directed by him to Mr. Dool, whom I have also called and texted multiple times to no avail. This is the worse company to deal with when it comes to following up on their service calls.
Deli
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