Tampa, United States
13014 Dale Mabry Hwy # 643
N/A
+1 8132650884
Wheelchair-accessible car park
Nancy at NWR is extremely unprofessional and I have the text thread to prove how disrespectful she was being. While I was just simply trying to pay for the services. I asked if we can meet somewhere to give payment, and she insisted I just text her phone a picture of my credit or debit card, which I thought was a little sketchy. I told her that I wasn’t comfortable sending a pic of my personal info and asked if we can meet up. She denied my service and told me to pick up my car from Audi. I just simply wanted my windshield fixed. I love the Audi in Wesley Chapel so I travel there for services, but I can’t deal with the unprofessionalism of NWR’s Nancy.
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I've done business with them for years, excellent workmanship. Highly recommend
Warm and friendly! NWR was recommended by the service tech at Wesley Chapel MB. After contacting our insurance agent we got on the schedule. It took several weeks for the windshield to arrive for our MB GLC 300. Nancy and Robert came to our house, worked swiftly and efficiently, were very professional and respectful. If you own high-end cars you need these folks to swap out your windshield.
Poor Customer Service.. Ordered a Mercedes windshield in MARCH, 2018... Now... 2 months later... still waiting... no contact.. no return calls... however 5 weeks ago.. they did say it was on the truck in route to FL... Maybe the driver needs a map.. and this place DOES ALL THE WORK for Tampa Mercedes?..... NOT GOOD....maybe Tampa Mercedes should shop around....
Poor service. Tried, on two separate occasions, to use this company to replace the same cracked windshield as they were recommended by our dealership. Each time I was assured they were working hard to get approval from our insurance company and never heard back. We even went so far as to get on the phone with the insurance company together. Each time I followed up I was given the same story, they were waiting on the insurance company. Even after we said we were willing to pay upfront and work to receive reimbursement on the back end for a simple cracked windshield...crickets. No response. Never got updates. Nothing. As a customer, I shouldn't be the one having to do all the work.
I have been using NWR Auto Glass for over 8years! They are always responsive and the work has always been first class.. NWR is trusted to replace glass in our Exotic vehicles being Rolls Royce ,Bentley , Aston Martin and McLaren..
My experience today with NWR Auto Glass located at 13014 Dale Mabry Hwy#643 Tampa Florida 33618 was excellent in every way. Nancy who answered the phone was very polite and friendly and scheduled an appointment for December 30 2015 to have my windshield replaced in my 2013 Mercedes c300 4matic They honored their appointment Nancy and Rob arrived at my home and were, again, very friendly and helpful. They were both very professional very neat and clean and very organized - a positive and reassuring sign to me. Rob the technician was friendly and confident and performed the service extremely well and on time. I felt like I was having Factory Original Mercedes engineering service at my front door. You can’t beat this service. All and all, I was fully pleased with this experience. I would highly recommend this NWR auto glass shop to all my friends or anyone seeking auto glass repair or to anyone who needs a new windshield. Thank you very much Nancy and Rob for your wonderful service and keep up the good work.! Maxie and Kostas
Awesome quick service! Amazing communications with Nancy, quick install will use again!!
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