Tampa, United States
6403 Harney Rd
N/A
+1 8668134939
Delivery
I'm sorry to see so many negative reviews. We have been loyal customers for over a year and never had any issues. The water tastes great and we've also enjoyed some other products. Deliveries are on time and can always be modified with the online acct access. When we had financial troubles due to COVID ReadyRefresh was willing to help! So far so good. Keep it up!!!
like
This company reschedules deliveries without prior approval. Then, when you are not there, they can't deliver but charge you anyway. Their offices say we cannot contact drivers and the reschedule was done by web-by the customer! And conveniently, a manager is too busy to take a call. Horrible followup. Horrible business practices.
They are based out of Boston so if you need to make a last minute cancel or reroute; within 24 hours, they will not call the driver to assist but will still charge your account. They can reach the drivers for other issues such as emergencies but not for last minute changes, not even with an inconvenience fee. Not happy with their customer service and they have lost me as a customer for life. I've never requested a last minute re-route until now for a large delivery. They were very quick to tell me that I will still be charged, so someone else will enjoy my delivery and that is my tough luck. I feel like my years of business was very much appreciated today!
Without a doubt the worst company and customer service I have ever had the misfortune to have to deal with. Had their service for about 7 months. I normally used 5 bottles of water per month. On one occasion they delivered 20 bottles to my door and would then not take them away. Other times they would deliver no water. They never got an order right once. If you call customer service they will tell you what you want to hear and then do what they want. After I had moved and discontinued service they kept delivering water to my old house and charging me for it. Good luck if you have to use them. I would rather drink pond water.
I have been with ready refresh Nestlé for almost 30 years. I have had nothing but excellent service from the drivers all the way up to customer service in the office. I understand that the delivery charge has gone up so I changed it from monthly delivery to every three months to save on that. They wanted to go up in the price of the 5 gallon water jugs, but a simple phone call and patients and they were willing to work with me and adjust the pricing due to the amount of time I have actually been with them as a customer. I would highly recommend this company not only because they do communicate well with you and let you know that the water will be there between 8 AM and 5 PM and if they are unable to make it due to a truck breaking down or other unfortunate issues They do communicate with you and get your delivery out to you by the next day. It’s a shame that so many people have so many negative things to say and usually won’t reach out and see the good things that they’ve actually done like leaving the free samples they leave with your delivery sometimes. It’s better to be positive then to be negative, and it’s much better to be kind then to be mean. I they do communicate with you and get your delivery out to you by the next day. It’s a shame that so many people have so many negative things to say and usually won’t reach out and see the good things that they’ve actually done like leaving the free samples they leave with your delivery sometimes. It’s better to be positive then to be negative, and it’s much better to be kind then to be mean.
Deli
The best companies in the category 'Deli'