Tampa, United States
3624 N Falkenburg Rd
N/A
+1 8132274000
We booked for a week stay on the 25th of February to the 4th of March. We checked in with the very nice front desk women and the room seemed fine, definitely not what I expected for the price. It smelled musky and the dishes were piled in the dishwasher but not clean. We went to bed and when my husband went to make coffee the next morning there were roaches there and in the bathroom. We told the front desk who gave us the managers email and we emailed them and received no response to two emails. We provided pictures of the roaches and asked for a refund. Still no word from the manager. I don’t recommend this place at all, couldn’t get toilet paper or towels, there was mold in the bathroom, and the windows had no screens, opened fully, and you could hear the people having parties outside the window around their grill and patio.
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I had a 2 bedroom, 2 bathroom suite and only had 1 towel in each bathroom. I called down to get 2 more towels the first night and was told they were out and would have more in the morning. I asked what time they said around 11 am. I called the next day and evening and still no towels. I requested a crib or pack and play when I reserved the room and didn't receive one They only have 1 for the whole premises. If they would have told me that I would of brought one from home. Managment apologized and said they would comp me 1 night for me having to go out and buy one. When I got my bill I was charged for my full stay. The room was never cleaned while I was there nor do I think it was cleaned before I checked in. Last but not least the room had many problems to many to list but I did take a few pictures of my shower.
Stayed at this hotel for New Years and everything was fine until I checked out. Reading my billing statement, I was charged a 250 smoking fee even though I do not smoke. I called to ask questions on multiple occasions and the management always said they would get back to me but never did. Management said that they had evidence of smoking in the room and that’s why I received a charge. The charge was for marijuana, but again...I don’t smoke ANYTHING so It could not have been me. After playing phone tag for over a week trying to find out what exactly is going on they finally gave me a refund. The final words that were said to me was “we found evidence in your room but we gave you a refund”*phone clicks* Sounds to me like they never had anything and were trying to charge me an egregious fee for no reason. The hotel itself is fine. Affordable, comfortable, and clean for the most part. The way my account was handled is the reason for my review. If you’re going to accuse someone of smoking. Have evidence. Don’t charge the account, say marijuana was found, push me to talk to other managers, and then when you find out you actually don’t have any evidence not call to let me know. Extremely unprofessional.
We are currently here and leaving tomorrow and we won’t stay here again. This is our second time and our last. Our room was dirty, stains on the carpet, my bed comforter, the floors have crud under the beds and the shower leaks and has mold. There were not enough towels, we had to ask for everything, dirty dishes in the dishwasher, and everything in general is run down. The staff, were great, with the exception of the maintenance man, who told me I couldn’t use the pool because he needed to clean it and I said, I’m using it, you can do it after I’m done. He was loud and rude, I’m the customer! The only thing going for this place is the location and the beds, they are comfortable.
Kenny was so nice and helpful. There was a lady there in the early morning who wasn't as friendly, not rude, just not very welcoming. Lovely place. We didn't get time to use the pool but it looked great. Loved the little patio in the back. And the business area was very convenient. Room was spacious and comfy for my family. Overall exceeded my expectations.
Not bad, had a lite kitchen area and staff was nice..rooms were pretty.clean.and in a safe area
Reserved a crib. They only have 1 in the entire building, and it was first come first served. I had to go buy a pack n play. No towels, not even a hand towel and they won't have any until tomorrow. Hair wads behind doors. Mirrors have hand and faceprints on them. Was the room even cleaned? Phone is broken. Covid policy is not up to standards (they certainly aren't cleaning well). Breakfast was a bagel behind the concierge desk. Had to open the door handle, then made to put on a glove after, it did not make sense.
We stayed here while finding a rental home. Having the kitchen was a godsend! The staff was very friendly and quite helpful. Our dog really enjoyed having a special pet area. Having breakfast thrown in was a great cost saving. They even allowed us to charge our Tesla for free! We were so happy to stay and would highly recommend Staybridge Suites! Greta job Allie, Kenny, Craig and all the rest of the staff!
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