Tarragona, Spain
Rambla Nova, 47,
N/A
+34 977591548
Actually I don't understand why they have that low rating because the experience we had with them was wonderful. They focus all their efforts on threating well the client, and we had flexibility as arriving and leaving it goes. The house was very clean as well, nothing to complain.
like
Disgusting service. Villa advertised with Wifi, upon arrival there was no WIFI, A broken shower and a dirty apartment. When we arrived home we had to email to ask where our deposit was, as it hadn't been refunded within the 7 days they company had stated. They then emailed us to inform us we had "ripped a tent". which turns out was the gazebo, we found the gazebo in this state and asked to be show proof from an inventory of this item not being damaged already. We didn't receive an email back or any explanations, this company isn't just poor at customer service they are unlawful. We have emailed several times to no reply, don't ever book with this company as they will steal your money and just deny your existence after.
It sickens me that I have to give at least one star!!! Despite the promises of a luxury villa, my friends and I were met with a dirty pool and no WiFi. The pool took 3 of our 7 day stay to fix and the WiFi meant that we incurred high data roaming costs. How did they compensate us I hear you ask.......they kept our security deposit! There were references to a broken tent however I can assure you that we never even moved the tent from the place it was being kept! I’d love to hear from other guests at the villa to know if they have also been taken in by these con artists, specifically I’d love to know whether they have been charged for the same “broken tent”. Complete radio silence from the company since we returned. 0 stars from me! Note for TGN Viles de Luxe: you will see that you have no reservations in my name, this is because the stay was booked in my brothers name.
Tried to book a villa with their sister company Beachfrontapartment.eu - they accepted my booking & then cancelled it - leaving me out of pocket & failed to respond to any of my questions. No customer service & no integrity
I booked an aprtment one month ago, and I never got the deposit back. Rip off!
Not like it seems.
Profesionalidad acompañada de una gran amabilidad y sonrisa siempre es sinónimo de éxito!! Gracias por tratarnos tan bien.
Deli
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