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Taylor Made Pools & Spas, LLC

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Nicholasville, United States

tm-pools.com
Swimming pool contractorHot tub storeSwimming pool repair service· Swimming pool contractor· Hot tub store

Taylor Made Pools & Spas, LLC Reviews | Rating 3.8 out of 5 stars (5 reviews)

Taylor Made Pools & Spas, LLC is located in Nicholasville, United States on 3111 Lexington Rd. Taylor Made Pools & Spas, LLC is rated 3.8 out of 5 in the category swimming pool contractorhot tub storeswimming pool repair service in United States.

Address

3111 Lexington Rd

Phone

+1 8593178800

Open hours

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Nathan Tallent

My wife & I recently purchased an Inflatable hot tub from Walmart & the store manager, Demni was so patient, kind & very knowledgeable in speaking with me about what chemicals I should use for our hot tub & selling me the ones that we needed. I will definitely buy from them again for all my hot tub & pool needs in the future. Thanks so much for a great experience with a caring attitude. It really makes a Big difference when you're in business to take care of the customers and not just meet your profit margins.

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LORI DREUX

My pool needed to be resurfaced and Vinyl Liner needed to be replaced. The Workers did a wonderful job. The pricing was the best in Central Kentucky. The Owners called Us every few days to make sure We were satisfied with the Work and Customer Service. We are VERY HAPPY and Highly Recommend Taylor Made Pools

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John Kenbeek

I work in the pool industry (non builder), and I know the horror stories about some builders out there. After several industry professionals recommended Taylor Made Pool, I reached out to them to build a pool for my father. They more than lived up to their reputation! They built a great pool at a very reasonable price! We were very impressed with the quality of workmanship and the people skills of Lance, Tom, and their great team! Highly recommend them!!!

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Carolyn Hettrich, MD, MPH

We scheduled an appointment in advance to have our pool opened, as we live out of town. We scheduled this without an issue, my husband took 3 days off work as he had to drive. 10 hours into the 14 hour drive back to Lexington, he receives a call where they tell him the appointment is scheduled for a day later than we originally made this for! He explained that he was driving from the East Coast, had taken time off work and could not be there for the new date, and asked them to move the appointment back to the original date we had scheduled. Not only did they not offer to try to be helpful at all, both the receptionist and the manager were unbelievably rude and unprofessional. No effort was made to help the situation at all, even though it was there scheduling error. I called back to try and fix the situation, and spoke to the manager, who again did not care that he was driving for 28 hours for this appointment, did not even mention or try to accommodate us, and was rude and nasty to me on the phone. When I told her I was going to put my experience online, she still didn't care.

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Jonathan Hyland

I suggest you take your business elsewhere. It took much longer to complete than promised. Owner blamed the weather, though there were many sunny days with no workers on site. The concrete work was terrible, as seen in the pictures showing 2 of the (currently) 7 cracks and counting! These cracks began appearing 2 DAYS after completion. I attempted to reconcile this with the owner, and he is not cooperating, instead suggesting I speak to his lawyer. What a way to run a business in today’s world. Sad. I would never hire them again. We are now going to have to re-do the concrete, quite the headache! Edit/Response- owner was aware of cracks a few days after they began to show. He even came out to see the cracks on two separate occasions within weeks of project completion. 90 in KY is a normal occurrence every year.

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