Taylor, United States
23000 Eureka Rd
$$
+1 7342873030
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Repair services
I was looking for something special, meaningful and affordable.zales helped me find the perfect gifts for my lady.my lady was very satisfied with her gifts and now I'm saving up for a nice to get married.service was good.they were patient and helpful.if you're looking for something special go to zales!
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Absolutely horrible experience. Staff was rude, and no help at all.. I understand they have limited hours, but even on days they are open, still not there... Jasper was rude, literally shutting the doors in my face while talking to him so both employees could go to lunch at 2pm. Dont waste your time.
Worst experience I ever had. Don’t waste your time. Staff dumb as rocks.
First off my sales lady, Kailynn was a GEM, I am sorry if I butchered her name, but her code play name is edges, just say that, and she will know exactly who recommended that you come and patronize their store. She was the most helpful sales lady that I have ever had the pleasure of meeting. I just wanted to say she is the complete package from start to finish. Sweet, respectful, engaging, and funny. And caters to customers needs. I was surprising my graduate daughter with a class ring, and she helped my daughter choose a stunning piece. My daughter was very satisfied, and we will definitely be back for more stuff. I am thinking of getting a college ring for myself as well, I will be graduating in may 2020. Lastly, go visit my girl!!! Great job! you wont regret. We didn't :). Jazz
Great store, friendly staff, all the ladies here do I great job taking care of me and my family. Jen is always a smiling face that usually helps me out but all the ladies are nice and helpful. I would rate this store higher if I could.
Went to get my ring fitted and they stated they would take up to two weeks to come in but call before hand to see if it was in, I called in a week and a day in and they stated they hadn't received it. Two weeks from day I call again only for them to tell me that the RING HAD BEEN IN SINCE THE DAY AFTER I CALLED!! They told me they had "tried" calling me but I didn't answer. I never received any VM or anything.
I recently went to Zales with my family to find a special birthday gift for my Grandma. As soon as we walked in we were greated by Jacqueline. She was so helpful and guided us in finding the most perfect gift. Not only did Jacqueline make our gift search easy, she was able to help us enjoy it. Jacqueline was very knowledgeable and professional, I would definitely recommend her to my family and friends!
If I could I could this store zero stars I would. Tried to go in store to return an item purchased for Christmas, I was told I could not be refunded because the store had not made any sales for the day and that i had to keep calling back each day to see if the store had enough cash to honor their return policy or to make another purchase for the item I wanted. I had the original receipt. I called customer service was on hold for over 35 minutes, only to have someone tell me that the store did not honor the policy only to have to the call disconnect and not returned. I called the actual store back because I didn't want to spend another 35 minutes of my life on hold and was forced to hear about how the worker had over 32 years in retail and this is how all retailers do things. What a joke. I had a another bad experience with them about 2 years ago and have finally learned my lesson to stay away.
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