Taylors, United States
4949 Wade Hampton Blvd a
N/A
+18644690088
I put a deposit down on a countertop with this company. They never came and measured or did any legwork. The house I was purchasing to get the countertop Installed in fell through. I called them immediately after I knew the purchase was falling through. They would not give me a refund of any kind said I could have a store credit for the 900 they took from me. The issue with that is I’m not purchasing a house so that does no one any good except the the company that took 900 from me and is keeping all the money did absolutely nothing to earn. The general manager called me back. I believe his name was Chris. He proceeded to tell me that it’s “company policy” that they can offer refunds at any time. If anyone has understanding about business they know a small company or even big company get overridden all the time. Do not get caught up in the BS with this company. DO NOT DO BUSINESS WITH THEM. I’m sure this company does great work but the way they do business is not OK!
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Horrible experience. Created an incorrect template and installed the incorrect countertop. Now have to spend more time and money finding a competent vendor and pursuing a claim.
We recently purchased granite counter-tops with East Coast Granite and Tile. Their customer service was great! Dustin and Sue, both helped us out in our granite selection for our kitchen. Very impressed with their knowledge. Turn around time was wonderful. Had our old counter-tops taken out on a Monday, and by Friday we had a new granite counter-tops!! The installers were great as well! Such a sweet team of guys came in and installed our granite. We highly recommend them. We look forward to using them again once we begin our master bath project.
Alot left to be desired!! Dealing with multiple vendors on a remodel and this company has been by far the worst experience. The 5-7 day template to install is not guaranteed as advertised, so don't be fooled. If you have other vendors waiting to come in behind them, know that you can't count on their timelines which are overpromised and under delivered. The only reason for the 2 star is that the team that cuts and installs are great, but extremely underwhelmed by the rest of the team, which just point fingers at each other when problems occur instead of actually resolving issues.
Dustin was great to work with!!!! I love my granite. He made it so easy. He came and measured and brought me samples from the time of template my kitchen was installed in 5 days. The installers were great very professional and on time. The next day the tile guys came in and done my tile backsplash. I would recommend them to anyone. They are great!
So frustrating. The only reason these guys aren't 1 star its because of the price. They were cheaper than home depot or Lowe's. But when they did the install they bent the gas line to my stove and refused to repair it. The installer said they bent it, He signed the form saying they bent it, but the company wouldn't repair it. I had to buy the special gas line tools and run a new line myself. Then their installers didn't deliver the cutting board that Dustin promised and every time I asked about it they said they would send it with the next truck and it never came out. Dustin said he would bring it but never did. Sue, the manager, said she would take care of it but it never happened. The main branch in Spartanburg was no help either. They just kept filling out a form and "passing the word to Dustin". I would recommend going with someone else.
Great prices! Very good team, from a sale to install 7 days! Everything organized we love our granite and cabinets that we got from here!!!
Remodeled our bathroom and got the marble look quartz countertops. The price was better than other brands, the time from measurement to installation was quick, and the thickness of the counters and backsplash gave a very expensive look. I’m extremely pleased and April was great to work with.
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