Taylorsville, United States
1855 W 5400 S
$$
+1 8013279050
N/A
Outdoor seatingNo-contact deliveryDeliveryTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Comfort foodHealthy optionsKids' menuQuick biteSmall platesVegetarian options
We placed an order online and set the pickup time for 7:30. We got there 15 minutes early and we're waiting in our car until we saw the name of our order on the kiosk saying it was ready. When we went in, our order was nowhere to be found on the pickup shelf. So we waited patiently at the counter for one of the many staff members to acknowledge us so we could ask where our order was. All of the employees ignored us for a full 10 minutes, even when we tried to get their attention on several occasions. Finally, we grabbed someone and explained that our order has been listed on the ”ready” screen for the last 15 minutes, but we have yet to see it. The girl checked her to-go screens and told us it hadn't even been started yet and we would have to wait ANOTHER 15 minutes! Unacceptable. This is not the first time we've experienced unfriendly, incompetent service at this location. And it wasn't even very busy when we were there either, so there really is no excuse. We should've just arrived and gone through the line...we would've been out of there quicker than ordering ahead of time. Having to wait for these idiots to get our order made was frustrating enough, being treated like we were invisible was unforgivable. We will NOT be coming back to this location and we DEFINITELY DO NOT recommend visiting to the Taylorsville Cafe Rio.
like
Food is excellent, but I felt really felt rushed when only I was trying to order toppings/sides. I felt like I was treated like a customer.
Staff is rude. We had someone with a disability without a mask and the staff went on a power trip and said they wouldn’t serve us. They didn’t even ask us why they weren’t wearing a mask, so we asked them why employees were walking around the tables without a mask. The staff acted high and mighty about it. Like it didn’t matter for them. They still had their mask off when we walked out the door. I would give zero stars if I could.
Disappointed. I am a very long time fan of Cafe Rio but this location, time and time again, has only left me disappointed. At this point I will never return to a Cafe Rio. They have consistently messed up my pickup order and fight me about it when I bring it up. Today, standing in line (because I can't order in the app due to it being ALWAYS ALWAYS LATE and almost always wrong) I noticed one worker in the back and one up front, wearing masks around their chin. This was at 530pm 2/2/21. The gal up front wearing a chin diaper was the one starting everyone's order. It's clear the management of this store don't have standards or treat their employees poorly or they wouldn't argue when I ask for what I paid for and actually wear their masks... I'mm going from eating at this Cafe Rio once a week to never again. I'll miss the food, but not the bad attitude or the disrespect towards customers and their health.
This place is awesome. Good sized restaurant and the line doesn't last long. It is quick service. Not to mention, the food is awesome. I love the sweet pork. It's great in a smothered burrito, and in quesadillas. This restaurant has something for everyone, you won't be disappointed! Definitely go
Deli
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