Tea, United States
46950 Monty St
N/A
+16052740071
We switched to Affordable because it was a lower price, but over the last three years it has more than doubled in cost. This we could understand if the service was excellent. Instead, we've experienced inconsistent pick up times, many times where it hasn't been picked up, dishonesty when we have called them on the poor service, and now, finally, lies about when we cancelled service. I would recommend looking elsewhere for your service, even if it's more expensive.
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Trash service should be pretty simple. Definitely not the case here. We paid for 3 months and cancelled our service after multiple miscommunications regarding pickup days/times. We just received another 25 bill for a "return can fee". We simply wanted to quietly switch service... apparently they like to make their unhappy customers even more unhappy.
Horrible company! They don't take all the garbage. Recycling goes into the same truck as garbage. When we had road construction, they just didn't come. They wanted us to bring our garbage to the side streets to them. This happened week after week. I was promised a month refund, which never happened.
Absolute worst service ever. They failed to pick up our trash repeatedly. They rarely even got the lid on the can shut - they never put the can back nicely, it was always laying all over the driveway. If you call the number on the can the guy who answers is incredibly rude. The new gal in the office is nice and helpful but she's at the mercy of the owners. Seriously disappointed in this provider.
Pick up service was terrible I had to load it in the truck myself as the rudest driver would just pass my house and stop at neighbors house two houses down the street. They would miss the weekly pick ups regularly. When the driver didn't pick up 3 weeks in a row last Oct2015 and they sent me a bill to pay in advance I stop putting my trash out. They keep sending me a bill which is now close to 300.00 and say small claims court. I am not paying these people a dime forservice I didn't get. Do not use them.
Paid for 3 months of service and they never picked up my garbage. I called to complain and was told they just picked up everything, but when I got home the garbage was still there. I called them for two weeks after that and just got their answering message. Finally I left a message to cancel my service and they called back when they knew I was at work saying they cancelled my service and they were keeping my money. Since then they send me a bill every month and are adding late payment charges.
No place to do a quote on the website and no terms are listed. Found out they charge 3 months in advance and entire summer of grass when you sign up but no where online does it give you any of that info. Also, you are not allowed to cancel early. You have to pay for 3 months even if you cancel the same start day.
terrible service.
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