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Ashley HomeStore

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Tempe, United States

stores.ashleyfurniture.com
Furniture store· Children's furniture store· Bedroom furniture store· Home goods store· Kitchen furniture store· Mattress store· Office furniture store· Outdoor furniture store· Sofa store

Ashley HomeStore Reviews | Rating 3.6 out of 5 stars (5 reviews)

Ashley HomeStore is located in Tempe, United States on 8515 S Emerald Dr. Ashley HomeStore is rated 3.6 out of 5 in the category furniture store in United States.

Address

8515 S Emerald Dr

Phone

+1 4805625900

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Assembly service

Open hours

...
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C

C T

It is impossible to contact the store. I was going to purchase a dining table online and the sales representative at the store said it’s the same and they can price match, and that it’s a better experience to purchase in store. Not true. They are independently owned (which is fine) but the service is absolutely terrible AFTER you purchase your item(s). I want to clarify that I am not an angry person nor a “Karen” but I am legitimately upset with this store and their service. I have purchased a dining table that is STILL off gassing after two months and zero response from the manager or customer service. I feel like I was screwed over by this store and Ashley Furniture as a whole. I will *never* purchase anything from here or Ashley Furniture again. Consumers, I warn you, be careful!

J

Jordan Meckel

In late August my girlfriend and I purchased a TV stand with delivery and set up from Ashley in Tempe. Our in-store service was excellent and extremely helpful, but that is where the positives of our experience ended. First our delivery was scheduled for 9/3 but on the date of delivery we were called and informed that there was no item in the warehouse for delivery, thus I had taken a day off from work for no reason and delivery was canceled without advanced warning. Next our item was delivered a few weeks later and left in the condition depicted below. One of the legs to our entertainment system was broken and glued back together, in addition the shelves were not installed as part of the \set up\ we purchased. The condition of our item required a service visit during which employees entered our home without masks and did not wear them at any point, only to leave later without repairing our item or installing the shelf because additional parts had to be ordered. At this point our TV stand remains partially assembled and clearly damaged upon arrival. To date Ashley Furniture has refused to refund our delivery and set up fee claiming this is non-refundable even though the services were not rendered in the first place. In addition we have been told that no further discount may be offered and the product was sold \as is\ due to the labor day sale when we purchased the item. In the end we purchased a NEW item with delivery and SET UP then received a damaged item that was NOT set up and received \service\ from individuals who willfully endangered our health by refusing to wear masks during a pandemic. I will be avoiding any further furniture purchases from Ashley and I encourage others to do so if this is the quality of service they choose to offer.

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Mechelle Taylor

My experience was fantastic thanks to Jonathan I was able to find exactly what I want and the deal that I wanted he was so good and patient. He's also witty which made it fun. I got exactly what I wanted. Thank you Jonathan for such a very good experience and your expertise.

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Robin Wilson

Talk about feeling like you are being helped by a used car salesman... their “BIG 50% off” sale is 100% a joke and a scam! Things prices one way in the store differently online. Had some nice and some real cheap furniture. We bought a table from them over a year ago and felt like good service not being played but now... totally feel like they raised their prices just to give you the big sale! Sorry Ashley I am heading to American Furniture Warehouse they have the same furniture or much better prices!

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Dallas Cronin

We walked in and Phong greeted us. He took a very small amount of our time to tell us about their specials and then allowed us to walk around the store. When we had a question, he was never more than a couple steps away. When we found the bed we wanted, he was ready and offered us even more of a discount. The buying process was very simple and hassle free. Would definitely recommend working with Phong if you come here.

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