Temple Hills, United States
5335 Beech Rd
N/A
+1 3013164242
Upon my arrival by appointment at Cube Smart on Beech Road in Temple Hills, Maryland I was warmly greeted by Monique Rosier who fielded all of my questions and concerns about renting storage space. Sge was knowledgeable and candid about all of the quality services available to first time customers. She provided me a valuable experience by walking me through the facility and reassuring me that my decision to choose Cube Smart was a competent one. The entire building was clean, well lighted, safe, and sanitary. Monique was extremely helpful and professional in her familiarity with company protocols and my specific needs at this time. This interaction was favorable and leaves a great impression in my mind as it correlates to recommending future customers. I leave here extremely pleased even on a less than stellar day weather wise. There are still good people in the world. The sun has surely shown on this company in the form of quality performance by its selected representatives.
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Don't believe the hype! My entire unit was infested with mice their urine and bowl-movement. I discovered this after visiting my unit to store some of my personal items. Based on the amount of visual mice-terds my unit had been invaded for at least several months before I discovered my mice infested unit. After confronting the manager on duty she told me that the infestation has been an on-going issue and the exterminator was just their treating the building. As I stood their gathering my thoughts it dawned on me that Cubesmart NEVER took the time to call the renters of the units who could be effected by this invasion. She put it off like it wasn't a big deal. I then ask her how we should move forward and all she could offer me was one free month of rent and another storage unit. Bless her heart. I then reached out to corporate and finally spoke to someone who could offer me some peace. I have moved from Cubesmart and will nevet support this franchise. To all the renters looking for a place to store, I would tell you to be wise looking for the perfect unit .
Customer service was great. Only issue was thar there eventually looked like there was a rodent problem... because some of my books were chewed up. Haven't been through the rest of my things but i noticed droppings and chewed paper inside my unit. Other than that everything was fine.
Very nice storage units and climate controlled. Always neat and clean. Staff is always helpful and nice.
Fantastic customer service. Great location and clean environment.
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