Terneuzen, Netherlands
Finlandweg 10A
N/A
Very bad experience with this shop. Ordered something which was supposed to get delivered within 1-2 days. It didn't arrive and no update was given from the customer service. After several calls to the call center they first couldn't locate the product and in the end turned out it couldn't be found and delivered. Disappointing at best, will never use them again and wouldn't recommend to anyone
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WARNING: Fraudulent online shop!! It was an awful experience doing business with this shop. We were in the shop trying to buy a stuffed animal wall mount. Unfortunately, the item on display was damaged (broken antler) - the salesperson tried to repair it with no success. They didn't have more in stock so the salesperson offered that we could order a new one online. We decided to order a new one from the web shop at full price. We were *shocked* to find out that they shipped us the same damaged item from the show room!! Including the ugly stitches from the repair attempt!!! When we contacted the store they denied everything, refused a refund, and didn't even apologize! Unbelievable!
placed an order and paid extra for a Sunday delivery - later that day the delivery service informed they couldnt deliver, Baby House Casita immediately refunded the additional cost and it was delivered the next day. happy with the very prompt customer service!
Placed my order on 19 September and paid with Paypal. The webpage says "the order will be delivered next day" - FALSE! Huge mistake - the order will be shipped only after they have the payment on their account - and they said it might takes 6-10 days. Nowhere it is written on thier webpage. I ordered as a company and called 3 times to their customer service. They promised to give some trust (25 euros order!) and ship it so I can have it before the day when I need it. Next day I received a new message: "the payment still didn't arrive - we can not ship". So lets remove the order and then you search for you products again and pay with Ideal this time. It was never so difficult to order couple of toys! Absolutely no trust in clients! Very dissapointing customer service.
Helaas bleek het artikel bij levering beschadigd. Zeer slechte service, beloften worden keer op keer niet nagekomen.
Een buggy gekocht van het merk Koelstra, pakket is snel geleverd, volgende dag, betaling ging vlot, buggy is makkelijk in gebruik. Tevreden hiero.
Goede service. Op tijd op de hoogte gesteld van verlate levering. Was iets niet goed bij de kap van de kinderwagen. Gelijk gemaild en foto/filmpje gestuurd week later al een nieuwe kap. Fijn geregeld.
Doet niet wat ze beloven.. 1 tot 2 werkdagen levertijd is in werkelijkheid een week.
Deli
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