Teterboro, United States
250 North St
N/A
+1 2013656189
Delivery
I give MVN Logistics one star due to the fact that they are not robots. It would have been better if they were. When reading the other reviews. I must say they are spot on! I ordered a mattress from Costco that MVN was hired to deliver. This company has no professionalism. So do not expect it. On the contrary you pay for professionalism when you purchase goods and services. I called to arrange time delivery window in advance, they never picked up the phone and/or you don't have a choice of a time window due to the fact that if you are not in NJ you get stuck with a early window. When MVN Logistics finally picks up the phone, sheesh...the person who answers the phone exudes rudeness (wants to get you off the phone quickly). The day my product was being delivered. The delivery truck was too big to get to my location. This is supposed to be a logistics company. LOL!! The driver didn't have my contact information correct. I called the office with the ever so professional staff member. "The driver is trying to call you." Sheesh. To make a long story short I'm still trying to get my mattress that I order in a month ago. This has been such a wonderful experience. MVN just stick to NJ deliveries or get out of the business. Thank you for the non-professional approach with your customers.
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if there is zero star, i would like to give it zero. i tried to call them to arrange the time window, they never picked up the phone. the next day, they picked up the phone and the answer was so rude. very bad experience. Costco should terminate the service with this company.
Worst service I have ever received. The entire staff from the driver's to the manager were absolutely unprofessional and downright disrespectful. Horrible service would not recommend to anyone. They also hung up on me multiple times and then told me that they don't care call my salesman and deal with him. All around terrible service and they will never see any bussines from.me or my friends and family again
Worst company ever. Never answer their phones.
We source furniture to interior designers in the NY/NJ area. MVN receives the goods and delivers them into the consumer's home for our clients. We have had a great experience with MVN over the past almost 2 years.
I am waiting for last 15 days for my delivery from their WH to my house. No response on phone - called 10 times already.
I ordered a mattress from Costco that MVN was hired to deliver. I waited frustrating 5 weeks for the delivery when the mattress was sitting in their warehouse. I had to call the company multiple times to inquire about delivery status because they would tell me that they would call me back but they never did. By far the worst delivery experience that I have ever had. I have complained to Costco to stop using them. Also when they finally came the delivery guy told me that it would be 20 extra because of all stairs, when I told him I had no cash on me he told me to write a check payable to "cash", the check was cashed the next day clearly signed by him. Super shady. HORRIBLE experience!!!!!
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