Texarkana, United States
2703 Richmond Rd
N/A
+19038380783
Horrible experience!!!!! If I could give less than 1 star, I would! Don't waste your time or money! I was told when I had my contact exam that I did not have insurance for it, which I knew. I had insurance for the glasses, which were fine. The lady that helped me gave me a discounted rate after she told me I did not have contact lens insurance, which I paid. Now, the office is sending me a bill for their balance even though their office personnel discounted it for me. I called the office, and I got the run around, of course. Then, after I got upset, I was told the office manager (and they gave her name) would call me back. Three months later, I am still waiting on the call back. I went through six pairs of contacts (apparently I am difficult to fit), and I ended up going to another clinic not associated with Texarkana Eye Associates, and I was fitted the first time! So, unless you can deal with a clinic that will not honor their employee's word or take the time to call you back, don't go here. Just as an added word, this was not my first trip here, but it will definitely be my last one!
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I’ve had chronic migraines on a weekly basis for several years. Thanks to Dr.McColley, it has been 14days and counting. He explained every procedure throughout my appointment and made a plan for the long term concerning my prescription. The facility is very clean and is stocked very well. They have one of the largest selections of frames that I’ve ever seen. They are reasonably priced as well. Honestly though, Dr. McColley and his attention to detail and comfort makes Texarkana Eye Assosiates the number one choice for eye care.
Apparently this clinic's office staff cant enter in patient data very well and when you have to call multiple times to get it fixed you get to speak to the office manager who is a male chauvinist who won't even let a woman complete a thought before he jumps all over you for not letting him speak this man is not professional at all please find a doctor with a better staff.... Have filed a HIPAA complaint as I was told by office manager it's not their job to make sure they have patient's information correct....
The eye exam was thorough but their prices on eyeglasses and lenses are too high to be covered by insurance. I called to ask about a possible order. They told me they would call me back...they didn't. America's best will be my next choice.
Great Doctors! Poor business practices! Long story short. Started out as always at the Mt. Pleasant office. Eye exam and an order for 2 pair of glasses. Glasses came in wrong. Re ordered them, Covid hit, no communication. Glasses came in several months later, wrong again. Patsy sent me to Texarkana office to have eyes re checked and glasses made again. Glasses came in and were shipped to my house on UPS. Never received them, delivered to wrong house. Filed a claim with UPS to no avail because shipper would not file a claim nor help in any way. The people that answer the phone will not help you nor give you any name or number to call to get help. You can reach no one that has anything to do with the business! This could have been easily solved with a little communication and someone at there end that cared! Instead I'm out 1,070.00 and 2 pair of glasses. I tried but Texarkana Eye Associates did not!
Called and scheduled an appt and had it confirmed just to take my daughter to get a check up, need I remind you I missed work, only to get there and they try and reschedule because they messed up....this is a mess frfr
Place was nice and efficient, if a little expensive. Renee however we flustered and rude, not a good trait for the person handling the customer service.
They want you to play the optics and wear a muzzle at the Texarkana location,
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