Charlotte, United States
550 S Caldwell St
N/A
+17043585000
Have not received a Sunday paper in 4 weeks. I have called both Charlotte observer and Cracker Jack agency multiple times. I wanted to cancel, but customer service just keeps crediting my account. Such a shame that no one in Charlotte will talk to you.
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Poor delivery service no paper sometimes, then paper without the coupons missing. I have tried complaining but nothing changes. I am really disappointed.
Never ever EVER again will I subscribe to or even purchase a Charlotte Observer. I signed up early fall of 2018 and it has been a nightmare ever since. The start of delivery was delayed by weeks after I signed up, and when it did start it was never consistent. After a few weeks I called to have the paper stopped and was told it would be taken care of. After that I received incessant calls on an almost daily basis asking me to continue my subscription, repeatedly questioning my reasons for cancellation, and what I can only describe as downright harassment. They finally stopped delivering the paper in mid-October, only to send me a bill for November & December, and telling me that they never received a \formal\ cancellation. After several unprofessional calls from retention specialists and emails from myself to the paper I was eventually told that they had a cancellation order, however there was a 90-day grace period before services stopped. Correct me if I'm wrong but are grace periods not designed to benefit the recipient of services and not the provider? How is billing me an additional three months after cancellation gracious to me? Not to mention I never even received the papers I was being billed for. The real kicker in all of this is that I was receiving collections AND retention calls simultaneously! They wanted to know why I cancelled my services, but never showed my services cancelled. A complete joke. In all honesty I totally understand why newspaper subscription services are dissipating.
am writing this in all seriousness please people be aware of what you're getting yourselves into. After being manipulated by a sales person at the grocery store a true nightmare began. I was 100% manipulated by the sales person into doing a trial with this paper being told about the coupons in Sundays paper. After the trial period the papers continued. After a few weeks I remember that I needed to call and cancel. I called and asked to pay what I owed and discontinue services. The papers continued. I called again and made another request for the papers to stop. The papers again continued. Then they started calling me anywhere from 4-8x a day harassing me over a .50 bill. The calls continued for days while I was at work. ALL DAY, EVERY DAY, FOR DAYS!!! I called again and once again paid for the papers that I had received even AFTER I asked them to stop delivering. Paid in full I asked them yet again to stop bringing me the paper and not to call me ever again as their calls were turning into harassment. The papers continued for a few more weeks then thank the Lord THEY STOPPED. BUT... it didn't end there. They never sent me a bill and never called again per my request then recently (several months later) I have gotten a bill from a collection agency showing they billed me for those last few papers that I asked them NOT to deliver them sent me to collections over a service that I begged for months for them to stop. I've contacted the BBB and will stop at nothing until they make this right.
DO NOT WASTE YOUR MONEY HERE. They won't deliver a single paper and it'll be weeks and countless calls and callbacks before you even get a refund. I feel like I was lied to a fee minutes ago, customer service rep stated my issue was being escalated to the financial department because they didn't wanna give me my full refund. If you see the people in Walmart baiting you with gift cards to sign up, JUST RUN!!! Save yourself the hassle of it all. Print your coupons online people!
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