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The Hearth of Oakdale

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Oakdale, United States

thehearthofoakdale.com
Chimney servicesChimney sweepFireplace store· Fireplace store

The Hearth of Oakdale Reviews | Rating 2 out of 5 stars (2 reviews)

The Hearth of Oakdale is located in Oakdale, United States on 145 N 2nd Ave Ste 2. The Hearth of Oakdale is rated 2 out of 5 in the category chimney serviceschimney sweepfireplace store in United States.

Address

145 N 2nd Ave Ste 2

Phone

+1 2093223325

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Repair services

Open hours

...
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J

Janet Williams

At the end of last year I bought a wood-burning stove insert from Rick McDonald, who owns this business. I paid in full for the stove (3660.91), leaving a balance of 1029.31 for labor and parts, which was to be paid after the installation was complete. Problems arose during the installation: 1) Rick didn't tell me the stove needed an electrical outlet to work. 2) Rick's workers broke my fireplace hearth by dropping the stove on it. These things made it necessary for Rick's workers to make three visits before the installation was complete. Each time his workers (his sons Tim and Ben) had to reschedule, they requested that I pay the full balance (1029.31). This is illegal. I explained that my husband and I have a policy that we don't pay the full amount until the job is finished. Each time I refused they became vindictive or abusive, threatening to take the stove away (although I'd already paid for it), threatening to install it improperly, refusing to do the paperwork for my rebate, refusing to take my credit card, and adding extra unauthorized charges to my bill. Although none of the difficulties were my fault, Rick yelled at me, calling me \the worst customer he ever had in 35 years\. When I first dealt with them, he and his son Tim were very polite and knowledgeable . I was shocked to find them acting so unprofessionally when problems arose. Eventually everything was sorted out, but dealing with them was an exhausting ordeal. I had to threaten a bad review, complain to Mastercard, check with the state regarding the legality of contractors asking for full payment before the job is complete. It was the worst experience with workmen I've ever had, and I've hired a lot of them. I don't think they'd have been so abusive if I were a man. On their last visit I had my husband come from out of town to provide support. I really wouldn't hire these guys.

C

Carrie Richardson

Friendly service

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