Stockton, United States
1212 E Hammer Ln
N/A
+12094780000
I just purchased over a hundred dollars worth of balloons. I asked for them to be adjustable but they were not so I had to untie all the balloons myself. Unfortunately my balloons flew away. I tied them to the best of my knowledge. I should not have had to untie them and adjust them like that. I have bought balloons at other places and they have a plastic thing that adjust the balloons. I asked and paid for them to be adjustable. I called them and they wanted me to repay for the whole set.
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Really expensive but where else can you go! They literally have EVERYTHING! The manager, I believe is the old grumpy guy (yikes) the ladies who blow up balloons DEFINITELY should help out at the register too. The ladies are so pleasant and don't make you feel like by placing your order you are stressing them out... Tipping the ladies was the least I could do because both of my experiences there was smooth because of them and they didn't show any emotion when the manager guy talked to them in an a unethical manner, they just ignored him. I hope they feel appreciated because it's busy in there!
Kathy answered the phone was rude right away. I asked for a specific theme and they didn’t have it so I asked for other options and it was like pulling teeth. I was begging to purchase something from their store. She was a horrible sales person and if they have her answering the phone not giving people alternative options they will miss so much business. I know if I owned the store I would fire her or put her on cleaning detail but I would not allow her to answer the phone because the goal when answering the phone is to get a customer to come to your store and take a look even if they don’t have exactly what I was looking for I most likely would have brighten something else in replacement of what I wanted because I still have a need for party supplies so they just lost about 300 from a customer because of you rude Kathy!
Absolutely love this Party Store! A small mom and pop store that is comparable to Party City! Great deals, tons of variety on party goods, clearance items, and lots of themes in stock! Very knowledgable and friendly staff make this store very welcoming! Some items are a little pricey but are excellent quality! Highly recommend a visit for a party of any occasion!!
bought confetti balloons & a decorative happy Birthday balloon as soon as I stepped outside my balloon untied. I spent 13 on the balloon that flew away. Please next time tie the balloon correctly. Other than that the customer service was good.
They are so nice and friendly and do a great job with the balloons
Very friendly, personable and helpful. Prices were somewhat reasonable and selections good considering the pandemic issues.
Really bad customer service from the 2 cashiers even though, I still ordered 4 jumbo balloons at 14 dollars each 3 days in advance when i picked them up I did not notice 1 was a smaller size with not enough air in it, due to that the whole theme was ruined it was for a grad surprise party, called the store to let them know I would be coming in to take them back n ask for a refund when I got there the manager would only give me a refund for the smaller balloon I told him out of courtesy they should of called me to let me know if they ran out I could of went else where to get them, they did not say anything when I picked them up either I didn't notice until i got home to put them together sadly he would only give me a refund for the smaller balloon, real shame 2nd time i go there and spend over 100 dollars will not be going back or referring anyone to go there he should of gave me a full refund since I didn't even use the balloons how could I with a missing number they were useless what goes around comes around will not be going back ever again!!! Make sure to check your balloons!!!
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