Newport, United States
181 Bellevue Ave
N/A
+1 4018470400
Called and they sent over a guy to give an estimate. He was polite, knowledgeable, and quick. Said he would be back tomorrow. Two days later the work has not been done. They sent me a survey asking about my experience so they have my number. I called asking when to expect the work to be done and they said they would give a call back. Hours later, no call back. Called again, same story. No idea when and if to expect anyone. Unacceptable.
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Great service!! The two techs I had (Brandon and Lee) were extremely professional and very friendly. Got the job done and they were in and out very quickly. Highly recommend!
I requested a quote from this company to install a new furnace and hit water heater. The sent a plumber out to check things out and to give a quote. He arrived in an unmarked truck, took a quick look at the situation - without considering how the furnace would be vented to meet code. He returned to his truck and gave me a quote without specifying equipment. After he departed, I received a text message from the company with a written quote - nothing else. I responded with a simple list of three questions: 1) what equipment I’d bring specified, 2) a list of three references, and 3) their hourly rates - since the wanted to do the job on a time and materials basis. I never heard back from them - only a few days later when their asked me via a robo text message to rate their services! What service? This is a fake company that probably subs out all of their work to private contractors. I would steer clear of this company if you are having major plumbing work done.
I cannot recommend using this company unfortunately. I paid 7000 for them to install a new propane boiler and chimney liner. Alexis the office manager is very unprofessional and I’m very confused how she’s in charge of scheduling. They scheduled me for 4 separate appointments and were late to or missed 3 of them. They never explained any work to me and missed having an inspector come out to check the work. I wouldn’t use them again. Update: they failed inspection.
Knowledgeable, polite, helpful and fairly priced. A very good experience!
We have now called on the plumber company twice. They came to the rescue when a faucet replacement went a little awry. We just had them replace the shut off valve for our house because it was corroded from the slab. Kyle and Branden were awesome. They did a great job letting us know what was going on, even so far as to answer several questions related to other potential plumbing needs, and they got it done faster than I had anticipated. They cleaned up all their mess as well. Highly recommend the Plumber Company if you are in need.
Still waiting on a call from someone about a new install that never worked properly. 6 days without hot water on a brand new unit. 6800 for cold showers. Edit: the VP of the company came today and fixed the technician mistake. 8 hours later, no hot water. No answer at 24/7 line.
Brandon came out to do an estimate, was able to do the job on the spot in about an hour and a half and for signicantly less than his initial ballpark figure. Ahead of schedule and under budget - you can't ask for more than that.
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