Concord, Canada
3300 Rutherford Rd
N/A
+19058324800
We are so happy with our new hot tub. Arrived just in time for Christmas. Brad was amazing from the first phone call right through to the delivery. He helped us with the purchase, booking the electrician, coordinating the crane company to get it into our backyard and he was even here when our install was happening. Brad taught us how to operate the hot tub and gave us tips on the chemicals and things to do to make everything run smoothly. We are 3 weeks into our new backyard oasis and loving it. Thanks Brad and Sundance.
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We just received our hot tub today and couldn't be happier with the service from Brad. Before we purchased the hot tub Brad came over to our house and informed us about the types available before we decided on choosing the right one for us. We did look into them at other stores but wanted to purchase from Brad because of his amazing customer service. In fact, he came over tonight to help us set up the hot tub and to give us instructions on how to use it. Thanks so much Brad for your excellent service, we will definitely recommend you to our family and friends who are interested in purchasing one of their own. So excited to finally enjoy our hot tub!
We just received our new Optima Hot tub and we are thrilled. We met Brad in the Vaughan store a few months ago and we were impressed with him from the moment we met. Brad was extremely informative and answered all of our questions. We weren't able to see the model we wanted in the showroom because everything was sold out this year, so Brad set us up to go see our model in one of the owner's backyards. He then followed up with us to see if we were impressed and if we had any questions. Questions went back and forth between us and Brad via text messages. He was always there to answer a question whether it was during store hours and even after hours. We were soooo impressed! This guy is amazing and goes above and beyond the call of duty over and over again! Two days ago , our old hottub was removed and the new one placed. Brad had come over the week before to make sure everything was going to be smooth for the delivery. He then came by the day after to give us an introduction on how to take care of the new spa- ON CHRISTMAS EVE!!! Brad, thank you for all your help with our new spa. We hope this is the beginning of a great relationship as we embark on a new era with our new spa.
I have recently ordered a Chelsea hot tube and wondered how great is the team! They are reliable their service and products. Steve have helped me with the order process and he was very patient answering all my questions and he never fail to keep me updated with the status of order. I would highly recommend this company. Very trust worthy!
We had a excellent experience with Sundance Vaughan location. All staff were very pleasant and very helpful especially Brian who has been our go to contact for all inquiries. He has made himself available via text or phone whenever we need to ask a question and always responds promptly with great advice. He is very knowledgeable and backs up his promise to be available for questions anytime. He has been very patient and made the experience a great one. The tub itself is amazing, we use it everyday at least once.
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