Erlanger, United States
3068 Dixie Hwy
N/A
+1 8594261575
Wheelchair-accessible entrance
I took my dress here to be altered for a wedding. I tried it on and Theresa herself pinned and marked my dress. I asked to take up the length and tighten the straps on my dress. I asked her if it looked good or anything else needed to be done. She said no looks fine. I provided two weeks to have these changes completed. I tried on my dress after the changes were made and it still didn’t fit correctly. The straps still needed to be adjusted on both sides and I felt the dress was too big overall. I asked her to redo the straps since it wasn’t done properly this first time and tighten the sides (tighten in the back) that she didn’t comment on the first time but now agreed it should be done. They needed my dress for another week just barely in time. Today my dress still doesn’t fit. I called today complaining about how it doesn’t fit and I’m barely getting a refund or an apology. I have spent over 172 dollars and bottom line is the dress doesn’t even fit. If you choose to use this place be fully prepared for them to keep redoing their work on your alterations and lots of time.
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Love this place!!! She saved my wedding. She took up my dress a few inches and something to hang up the back of the dress. She even fixed a place I cut the dress and didn't charge me extra. Fast and amazing work
I had the best experience here. I had my wedding dress altered here and it was a very easy process. The environment is so welcoming and I loved my entire experience here. Theresa was professional, detailed, and did everything we asked and more! I highly recommend coming here for your alterations. They are flexible, great communicators, and they have great customer service!
Theresa was able to repair two items (a 20 yr old coat and a 15 yr old t-shirt) other places wouldn’t tackle. The items practically look like new. Gabrielle did an amazing job facilitating the repairs. Thank you, Theresa and Gabrielle!
DO NOT GO HERE!!! Please do not go here. I had several issues with Theresa and my wedding dress. She asked me to get material to make the straps and the corset string (mine was a used dress so it was missing) so I asked to take the dress with me to make sure it was the same color and she complained that I shouldn't need it (my wedding dress is champagne). This should have been the first hint. But I went and got fabric and brought it back. Three weeks later she calls and said shes going to start on the stress but didn't understand the fabric I bought. I explained the tule was for the straps and satin for the corset. She told me I didn't buy enough and told me to buy more! I refused and told her I shouldn't even been buying it in the first place, she should do that and I bought MORE than what she originally asked me to buy. She hung up and called back 5 minutes later and we argued about whether or not my dress had a corset SHOCKER! it DOES! She said since there was a zipper it had no corset (corset was UNDER THE ZIPPER INSIDE THE DRESS) Someone who alters dresses should know to undo the zipper. Then she called a week later saying it was completed. I went to pick it up and her assistant noticed the strap was jacked up and told Theresa it was wrong. Theresa refused and said it was because it was \bunched\ but clearly it was different than the other strap. I finally paid and just took my dress because I was afraid she'd f-up my dress more if I asked her (rather, forced her, to fix it). I ended up having to go to a friend of a friends to have it fixed. DO NOT GO HERE!!!!!!!!!
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