Southold, United States
47420 Main Rd
N/A
+16317650047
As I write this review, it has currently been 10 days since I placed an order worth over 100CAD. There has been no communication on their end after two emails sent (One to customer service and one directly to Neal, presumably the owner.). I give 1 star regarding a working website and another 1 star regarding pulling in a fool like me into paying them. I'm going to be completely honest; if I knew I would have to wait this long, I would've just sucked it up and ordered from the official website for my miniatures than this third party vendor because I can confidently say that the attractive lower price is LIGHTYEARS away from being worth the wait. EDIT: Even if you look at the store's location, is it really even a store? Pretty sure they've given a false address because all that's there is a road, possibly a house or two and a vendor for farm-related goods. Picture attached that shows where the address leads. I really don't want to call it, but this site might be a scam. FINAL EDIT: My star rating does not change. However I do have an update. You have to directly call them, regardless of location, to bring the problem to their attention. YOU HAVE TO RISK GETTING AN EXTRA CHARGE ON YOUR PHONE BILL IF YOU ARE IMPATIENT ENOUGH THAT YOU WANT THEM TO ANSWER. I ordered from Canada only to find out that they are NOT allowed to ship things to Canada AFTER I placed the order and spent over 100CAD. Now I must wait even MORE time for a refund.
like
Ordered 6 sets of Agricola miniatures from The War Store. After being charged, my order sat for two weeks, until it was abruptly cancelled, and my money refunded by The War Store, with NO REASON GIVEN. So glad I can offer them a loan for 14 days, while I rack up the interest on my credit card. WILL NOT BUY FROM AGAIN.
Great service and great selection, i have been shopping here for 12 years best prices around.
Really awesome people, USPS lost my package (AGAIN!), 54.14 worth of paint gone. But The War Store was really nice in giving me a replacement, and i'm really grateful, I also feel really really bad about them having to give me a replacement since its not there fault but USPS and now their store is out 54.14. So once again I will apologize for the inconvenience to your business. These guys have my unquestioning loyalty as a customer.
Worst experience!!! Will never do business again. We placed a large order online for paint listed in stock. After 1 week, we still had not received our shipment and had no tracking information. On day 9, I got a response back stating it was shipped out. The items were not all in stock and didn’t ship until day 11 after placing our order. It was over 2 weeks until we got part of our order so I canceled the remaining items that still had not shipped. DO NOT DO BUSINESS WITH THIS COMPANY!
It's amazing. Like a hidden gem
responds very quick, and in store help was amazing when i was looking for my dice set.
Ordered online from this place because the prices were a little lower, and the reviews I saw said shipping was fast and reliable. I wish I'd checked Google reviews first because it seems like Mandy and I had the same experience. I ordered all items that said they usually ship in 24 hours, checked online the next day and their system couldn't find the order, same on day 2, sent an email looking for the tracking number and was told one item was backordered. Day 7 I got an email that all back ordered items were filled and I should get a tracking number within 24 hours, surprise surprise I didn't, so emailed, this time no response, emailed again day 9, no response, called on day 10, and was told the order actually hadn't shipped yet but they would ship it that day. Despite the mistakes/delays on their part, they still shipped it cheapest/slowest way on ups, and now, even though it's 30 minutes away from me, ups is sending to the post office for delivery, so I can't pick it up and have to wait until Friday, almost 3 weeks after I paid for the items. I should've paid a couple dollars more and gone with someone with better communication and better shipping practices.
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